Help Desk Customer Service
Resume:
Sam Kurshan
Rio Vista, CA
***.*******@*****.***
https://www.linkedin.com/in/samkurshan
SUMMARY OF QUALIFICATIONS
• Excellent analytic, problem solving and trouble shooting skills; diagnosis of and repair to systems with various hardware and software configurations. Installation of and repair to hardware, software and peripheral equipment.
• Taught and led apprentices and work crews.
• Superlative customer service skills; able to answer user inquiries regarding software and hardware when problems occur, setup of equipment for employee use and provide instruction when applicable,
• Dependable, honest and trustworthy.
COMPUTER HARDWARE AND SOFTWARE
• Remote help desk support.
• Provide support to end users including installation, servicing and repairing systems and equipment.
• Hardware and software installation. OS installation, configuration, updating, upgrading, refurbishment, troubleshooting, and repair.
• Perform on-site servicing, troubleshooting, repair and installation.
• Responsible for transporting, installing and maintaining equipment on site in customer locations.
• Provide support (via telephone/Mobile), diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users.
• Virus, malware, spyware and adware scanning and removal.
• Provide end-user support and general training (via telephone) in the use of various software packages and in-house developed software.
• Support customers with resolution of desktop application and hardware problems.
• Rollouts and migrations.
• Network installation, configuration, troubleshooting and repair, switch installation and configuration, WAP installation, domain configuration, network printer installation, maintenance and repair.
• Active Directory & Microsoft Exchange administration. Office 365, Outlook & Lotus Notes installation & configuration.
• Data cable installation, termination and configuration. TELECOMMUNICATIONS
• Installation of copper and fiber optic telecommunications cabling and devices for; voice, data-LAN, cellular mast sites, video, security, access control and smoke & fire alarm applications.
• Operation of heavy-duty power equipment and hand tools in the construction and repair of outside plant cable facilities, conduit and pole lines.
PROFESSIONAL EXPERIENCE on following page
PROFESSIONAL EXPERIENCE
Information and Communication Technology Consultant November 2018 to Present Remote help desk and desktop support analyst.
Kurshan I.T. Consultants, Rio Vista, CA
Outside Plant Technician - TERM Position March 2016 to October 2018 AT&T, Oakland, CA
Worked with heavy duty power equipment and hand tools in the construction and repair of outside plant cable facilities, conduit and pole lines. Connected wires to terminals and attached various kinds of hardware to cable. Reviewed and analyzed complex schematic drawings to determine work to be done, methods and sequence of tasks.
Information and Communication Technology Consultant March 2007 to February 2016 Kurshan I.T. Consultants, Vallejo, CA
CLIENTS:
Roman Catholic Archdiocese of San Francisco, San Francisco, CA July 2012 to February 2016 PROBLEM: 150+ user, desktop client environment, requiring upgrade from Windows 7 Professional to Windows 10 Enterprise and replacement of non-standardized, multi brand, desktop and peripheral equipment. SOLUTION: Rolled out new Lenovo desktop P.C.’s in Archdiocese four floor office building. Migrated Windows 7 Professional to Windows 10 Enterprise. Installed HP Officejet Pro, network printers. Provided desktop support. Global Center for Success, Vallejo, CA January 2008 to June 2012 PROBLEM: Former military barracks on Mare Island, Vallejo, CA. A building with a very long footprint, constructed with lead materials interfering with wireless network transmission. SOLUTION: Upgraded I.T. infrastructure, including building wide installation of Cat 5e cabling, new data outlets, new switches, including enhancement of computer lab and offices with new PC’s and network printers. Provided desktop and network support.
Benicia Unified School District, Benicia, CA March 2007 to December 2007 PROBLEM: Large suburban school district consisting of multi campus lower and middle schools and one high school campus, requiring modernization and centralization of its I.T. infrastructure and systems and replacement of servers, switches and desktop computers.
SOLUTION: Constructed new district I.T. headquarters and server room, including; Cat 5e cabling, fiber optic cabling, data outlets, patch panels, switches, data racks, server installation, UPC installation, and upgrading of school campuses with new switches and PCs. Provided desktop & network support. Desktop Support & Computer Technician August 2006 to February 2007 ReliaTech, San Pablo, CA
• New builds, roll outs and refurbishment of desktop and laptop P.C.’s., including, motherboards, hard drives, DVD drives, video cards, sound cards, NIC cards, memory, processors and fans.
• Resolved customer issues in the areas of software, hardware installation, repair, upgrades and maintenance.
• Supported inbound calls for proprietary software.
• Installed operating systems and third-party software.
• Network and domain configuration.
Telecommunications Cabling Contractor May 2001 to August 2006 The Cable Connection, Vallejo, CA
Sold and installed copper and fiber optic telecommunications cabling and devices for, for voice, data, security and video applications. Taught and led work crews.
EDUCATION and CERTIFICATIONS on following page
EDUCATION and CERTIFICATIONS
EDUCATION
The Stride Center, Oakland, CA: CompTIA: A+ in Computer Hardware and Software, Server+. Skyline College, San Bruno, CA: Fiber Optic Technology, Local and Advanced Local Area Networks. City University of New York/Brooklyn College, Brooklyn, NY: Bachelor of Science. CERTIFICATIONS
CompTIA: A+ in Computer Hardware and Software, Server+. Siecor: Epoxy less Fiber Optic Connectorization.
Lucent Technologies: Systemax SCS; Multimode ST Fiber Termination Method. Ortronics: Open System Architecture; Networking Products. F.C.C.: Restricted Radiotelephone Operator Permit.
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