Accounts Receivable Quality Assurance
Resume:
Sylvia Lopez
**** ****** **. *** #*** Austin, TX 78741 - 956-***-**** - **********@*****.***
Key Skills
Customer Service Excellence
Quality Assurance Leadership
Insurance Verification & Claims Management
Accounts Receivable/Payable Expertise
Fluent in Spanish and Portuguese
Proficient in Microsoft Office Suite and various healthcare software platforms
Professional Experience
Safeguard Roofing – Intake Coordinator
Ft. Lauderdale, FL September 2021 – November 2024
Managed new contracts and client files, ensuring accuracy and compliance with company standards.
Dispatched service requests for roofing issues, including leak repairs and tile replacements.
Oversaw accounts receivable/payable (AR/AP) and finalized client paperwork, including notarized warranty documentation.
Answered client inquiries and coordinated new client intake processes.
Imperial Medical Center – Insurance Specialist/Patient Access
Ft. Lauderdale, FL June 2007 – 2011; 2018 – 2020
Verified insurance benefits and eligibility, obtaining necessary authorizations and referrals.
Registered patients and handled payment collection for copays and deductibles.
Extensive knowledge of diverse insurance plans, including commercial policies, HMO, PPO, EPO, PPI, workers' compensation, Medicare, and Medicaid.
Tenet Hospitals – QA Coordinator/Registrar/Accounts Payable
Brownsville Medical Center, TX January 1997 – May 2007
Trained new employees on various registration and insurance software systems.
Supervised a team of 30+ registrars to achieve quality assurance goals.
Supported multiple departments, including patient access, cashiering, PBX operations, scheduling, insurance verification, and financial counseling.
Managed accounts payable and receivable, vendor payments, patient refunds, and payment posting.
Education and Certifications
Gladys Porter High School – Diploma in Business, Brownsville, TX (1987)
South Texas Vocational Institute – Diploma in Business/Data Entry, Brownsville, TX
Salon and Spa Institute – Licensed Cosmetologist, Brownsville, TX
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