Customer Service Project Management

Angela Buzzell

603-***-**** ️ ******.**********@*****.***

Education

B.S. Business Administration – Project Management

Southern New Hampshire University, Manchester, NH (Sept 2025)

Massage Therapy Certificate – Nashua Community College, Nashua, NH (May 2007)

Office Administration Certificate – Milford Applied Technology Center, Milford, NH (June 2005)

High School Diploma, Valedictorian – The RSEC Academy, Amherst, NH (June 2005)

Skills

• SAP S/4HANA, Microsoft Office (Excel, Outlook, PowerPoint, Publisher, Word), Photoshop

• Data migration, reporting/analytics, SAP implementations, scheduling, marketing, presentations

• Customer service, client relationship management, issue resolution

• Detail-oriented, adaptable, collaborative, strong time management & problem-solving

Experience

Customer Service Support Supervisor — Graphic Packaging International, Concord, NH Jan 2018–Present

• Supervise customer service team to meet performance goals and ensure customer satisfaction

• Recovered $40K+ in cost savings and consistently exceeded productivity targets

• Recognized with multiple customer praise letters and management commendations

• Volunteer in TICCIT Program – promoting sustainability through community education

Store Manager — Imtek Reprographics, Nashua, NH Feb 2014–Dec 2017

• Managed daily operations of wide-format print/copy center and inventory control

• Delivered professional client service, processed orders, and maintained documentation

Accomplishments

• Consistently exceeded performance goals at Graphic Packaging International, completing 30% more tasks than the average team member and recovering over $40K in cost savings.

• Recognized with multiple letters of praise from corporate clients for exceptional customer service and professionalism.

• Volunteer, TICCIT Program – promoted sustainability through outreach to school-aged children.

Contact this candidate