Customer Service Support

Dan Hooper

Olmsted Falls, OH 440-***-**** ️ ***.*********@*****.*** Open to

Remote Work

Summary

Adaptable and motivated professional with 15+ years of experience in customer service, sales, and client relationship management. Licensed Ohio Realtor with proven ability to communicate effectively, resolve client concerns, and drive sales growth. Seeking a remote customer service or sales support role with flexible scheduling. Known for reliability, professionalism, and consistently exceeding expectations. Core Skills

● Remote Customer Support & Communication (Phone, Email, Chat, CRM)

● Sales, Negotiation & Closing

● Relationship Building & Client Retention

● Problem-Solving & Conflict Resolution

● Time Management & Independent Work

● Microsoft Office Suite Google Workspace CRM Software (Salesforce, KW Command, etc.)

Professional Experience

Keller Williams Elevate — Impact Team Strongsville, OH Licensed Realtor Mar 2025 – Present

● Represent buyers and sellers in residential transactions, guiding clients through complex processes with clear communication.

● Conduct market analyses and develop pricing strategies.

● Generate leads through marketing, networking, and customer engagement. Speedy Offers — Beachwood, OH

Wholesale Acquisition Agent (Remote/Hybrid) Oct 2024 – Feb 2025

● Conducted outreach to property owners, converting leads into sales opportunities.

● Negotiated purchase agreements tailored to client needs.

● Maintained accurate records and followed up with clients to ensure smooth transactions. Terminix — Middleburg Heights, OH

Commercial Sales Representative 2020 – 2022

● Built strong relationships with commercial clients, ensuring ongoing satisfaction.

● Conducted inspections, identified client needs, and delivered tailored solutions.

● Prospected new business accounts, consistently meeting sales targets. Litehouse Pools and Spas — Sheffield, OH

Sales Manager 2016 – 2020

● Oversaw store operations, staff scheduling, and customer service.

● Led team to exceed sales goals, contributing to a 70% increase in store revenue

(2016–2019).

● Awarded Salesman of the Year (2017) and ranked Top 3 in Sales Units & Revenue

(2017–2019).

● Delivered presentations and managed customer accounts with a focus on repeat business.

Education

Franklin University — Columbus, OH

Bachelor of Business Management 2015 GPA: 3.5 Dean’s List Lakeland Community College — Kirtland, OH

Associate of General Management 2013 GPA: 3.7 Dean’s List Licenses & Certifications

● Licensed Ohio Real Estate Salesperson Sept 2024 Honors & Achievements

● Salesman of the Year – Litehouse Pools & Spas (2017)

● Top 3 in Sales Units & Revenue (2017–2019)

● Contributed to 70% increase in store revenue (2016–2019)

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