James Martinez
720-***-**** Littleton, CO
*****.*.********@******.***
Driven professional with vast experience in the telecommunication industry. Successfully performed installations and service calls related to video, internet, and telephony. Experience working with various systems to diagnose network related issues or isolated occurrences. Network repair support and provisioning to activate and change services. Focused individual with a proven aptitude to effectively manage a high-volume workload while maintaining attention to detail in a fast-paced work environment. Extremely versatile and adaptable to industry needs.
Professional Experience
Union Pacific Railroad Denver, Colorado December 2024 to September 2025
Installation Technician
Climb and work on radio towers at heights from 100 to 500 feet. Install and maintain antenna and transmission systems on radio towers, build telecommunication facilities to include radio towers, generators, and buildings. Responsible for driving commercial vehicles that require a CDL A, maintain drive logs, and daily vehicle inspections. Managed daily work assignments including the logistics and order of importance. Adhered to strict FRA safety rules to ensure the safety of myself, corkers and the public.
Key Contributions:
●Ensured compliance with all railroad rules and regulations for safety, operations and Federal Railroad Administration (FRA)
●Developed and maintained a positive working relationship with coworkers, supervisors, contractors and/or customers and effectively handled controversy
●Effectively used troubleshooting techniques to troubleshoot failures, and restore service for variety of RF transceivers
Lumen, Littleton, Colorado May 2022 to April 2024
Service Assurance Technician
Added network splitters and associated facilities to the LARG and SWITCH databases using engineering LEEP documents provided by the Engineering groups. Went through each request using a network checklist and engineering guidelines to ensure each request was feasible and would not cause any discrepancies within the databases. Worked primarily on converting existing copper facilities for multi-dwelling units to the GPON Quantum Fiber services.
Key Contributions:
●Worked in extra time to ensure that my group was all on the same page, so a level of consistency was created that allowed us to avoid any confusion when relaying information and while processing requests.
●Helped to update and maintain job aids that were utilized during the review and builds of the GPON MDU services.
CenturyLink, Littleton, CO April 2018 to May 2021
Inventory Specialist
Utilized Engineering models and followed the associated Engineering guidelines to build network equipment into the TIRKS E1 database. Maintained proper checks and balances to keep the network inventory accurate for both provisioning and systemic integrity. Updated the E1 inventory for all field changes, job revisions, and scheduled equipment changes.
Key Contributions:
●Took appropriate initiatives to determine and resolve associated problems, including incomplete / incorrect information from the Engineering group.
●Accurately used information received for physical network inventories to build network equipment and facilities into the TIRKS E1 database.
CenturyLink, Wheat Ridge, Colorado Sep 2015 to April 2018
Broadband Technician
Demonstrated efficiency and professionalism while interacting with customers and used excellent communication skills while responding to service requests. Conducted in-depth analysis to evaluate and assess customers’ needs and recognized current usage requirements. Provided technical support and guidance to customers and ensured complete service documentation.
Key Contributions:
●Applied best practices while configuring connections from the central office using outside junction boxes and cable connections using assignments to deliver provisioned specific services.
●Leveraged technical expertise and knowledge while installing, repairing, programming, and testing residential and small business products and services.
AT&T, Denver, Colorado Feb 2013 to Sep 2015
Lead Provisioning Design Engineer
Competently delivered active functional support for BVOIP services, including local service requests, local number portability, and customer service requests related to multimillion-dollar contracts.
Key Contributions:
●Expertly processed ethernet orders for State Farm locations throughout the USA in collaboration with engineering and local exchange carriers while focusing on maintaining 100% accuracy within expected time commitments.
●Oversaw and managed all functions in coordination with internal and external business groups/teams to meet critical customer dates.
●Gained in-depth knowledge and understanding of governing regulations related to the application and synthesis of local porting, data lines, alarm lines, POT lines, and T1 services supporting FCC.
Additional Experience
Master Control Operator II, Comcast: Media Center, Centennial, Colorado
Repair Technician II, Comcast: National Activation Security and Repair, Greenwood Village, Colorado
Communications Tech III, Comcast: West Division, Lakewood, Colorado
Crew-Foreman, A&M Landscaping: Littleton, Colorado
Licenses
CDL A Obtained Through Johnson Community College in Olathe, Kansas