Customer Service Administrative Support
Resume:
071******* ️ *************@*****.*** Kilifi
PERSONAL INFORMATION
NAME : Enzina Ogutu
DATE OF BIRTH : 21/09/2004
NATIONALITY : Kenyan
GENDER : Female.
MARITAL STATUS : Single
ID Number: 42431089
RELIGION : Christian
POSTAL ADDRESS : 1852-80108
MOBILE : 071*******
Email: *************@*****.***
PERSONAL STATEMENT
I am a detail-oriented and approachable professional with strong communication and organizational skills. With experience in customer service and administrative support, I thrive in creating a welcoming first impression while managing the front desk operations efficiently. I am eager to bring my positive attitude and professionalism to a receptionist position.
KEY SKILLS
• Customer service & client relations
• Excellent verbal & written communication
• Conflict resolution & problem-solving
• Data entry & records management
• Computer proficiency (MS Office, databases, CRM basics)
• Teamwork & multitasking in high-pressure settings
PROFESSIONAL EXPERIENCE
Huduma Centre, Kilifi — Registration Officer & Child Protection Officer
May 2025 – Aug 2025
Registered and served hundreds of citizens daily with efficiency and accuracy.
Handled sensitive child protection cases with confidentiality and empathy.
Assisted in administrative duties at the Chief’s Office, improving record accuracy.
St. John the Baptist, Riruta — Teacher
June 2022 – Sept 2022
Taught and mentored students, building clear communication and problem-solving skills.
Managed classrooms and addressed diverse needs, ensuring smooth learning processes.
Heri Homes — Realtor / Sales Associate
Apr 2022 – June 2022
Marketed and sold residential properties, developing negotiation and customer service expertise.
Conducted client consultations, boosting confidence in handling inquiries and closing deals.
EDUCATION
BA in Literature – Pwani University (2022 – Present)
Computer Packages Training – Shalom House (2021)
-Scored 80%
Kenya Certificate of Secondary Education (KCSE) – St. Ann Kiambu (2018 – 2021)
- Grade C+
Kenya Certificate of Primary Education (KCPE) – Vigil School (2006 – 2017)
- Scored 343 marks
ACHIEVEMENTS
• Served over 1,000 citizens during tenure at Huduma Centre with high satisfaction feedback.
• Successfully handled and reported child protection cases, ensuring community safety.
• Boosted property sales through strong client engagement at Heri Homes.
• Maintained 95% lesson attendance as a teacher by creating engaging classroom environments.
REFERENCES
Ann Kimemia
Human Resource
Huduma Centre
Joseph Njoroge
Headteacher
St John The Baptist
Paul Kimani
Managing Director
Heri Homes
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