Systems Administrator Technical Support

Amer Hwitat, ****.*******@*****.***, 009***********

PROFESSIONAL SUMMARY

Diligent and outstanding individual with amazing skills in computer manipulation and information technology as well as professional background working various IT roles in management and administrative departments seeking employment as a Systems Administrator.

EXPERIENCE

Freelancer

IT Specialist Jan 2024 - Present

Configured hardware, devices, and software to set up work stations for employees.

Managed hardware, Network, and software inventory, ensuring timely updates and replacements as needed.

Maintained servers and systems to keep networks fully operational during peak periods.

Explained technical information in clear terms to promote better understanding for non-technical users.

CMG Interactive Limited, Dublin, Ireland

IT ANALYST - TIER 2 OCT 2022 – JAN 2024

• Provide Tier 2/Level 2 technical support for Microsoft Azure Cloud, Microsoft 365, and Office 365 incidents following ITILv4 methodology

• Analyze and remediate technical issues from customers using Azure DevOps and Agile Scrum project management

• Manage and support managed services technologies as part of a Microsoft Gold Partner environment

Dell Technologies, Dublin, Ireland

Systems Engineer II Aug 2021 - Oct 2022

• Troubleshoot hardware and operating systems issues for Dell clients across the EMEA region, including networking, storage, and DataGuard technologies

• Handle complex and special cases, particularly involving UK clients, leveraging fluent English communication

• Conduct incident management using Salesforce portal, and support cloud and Linux architectures extensively

• Completed numerous hardware training courses on modular and server architectures

Tools and Solutions / Accenture / Saudi Arabian Monetary Authority (SAMA), Riyadh, Saudi Arabia

Linux Systems Administrator MAR 2020 - NOV 2020

• Managed Linux systems including RHEL, SLES, and Ubuntu distros for SAMA's critical infrastructure

• Administered Oracle databases, SAP ERP clusters, and web portals

• Utilized automation tools such as Ansible and Linux bash scripting to enhance system administration

• Ensured high availability and performance of key systems

Nokia Saudi Arabia, Riyadh, Saudi Arabia

Linux Systems Administrator Jul 2019 - Mar 2020

• Developed and authored documentation to enhance knowledge base for help desk staff

• Planned, coordinated, and implemented network security measures

• Provided expert technical support for Linux systems and network environments

Laureate Vocational, Riyadh, Saudi Arabia

IT Instructor and Coordinator Sep 2011 - Jun 2019

• Managed IT instructors and coordinated with management for academic and operational activities

• Taught subjects including MIS, Office applications, programming languages, project management, and graphic design (Adobe Suite, 2D/3D animation, modeling, rigging, texturing, website creation)

• Supervised IT coordination and staff development

Ministry of Finance, Amman, Jordan

Developer / Systems Analyst Jan 2002 – Sep 2011

• Developed Oracle applications using Form and Report Builder

• Managed Oracle databases and administered underlying operating systems

• Troubleshot hardware and software issues

• Mentored and guided systems administrators

EDUCATION

University of Jordan

B.sc in Computer Science Aug 1995

LANGUAGES

Arabic (Native)

English (fluent)

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