Managrr/ Veterinary Technician Call Center

Mayra Salazar

********@*****.*** 832-***-**** LaPorte, Tx

WORK EXPERIENCE

Safe Haven Animal Hospital Feb 2025 – Present

Veterinary Technician Houston, TX

Assisted veterinarians during surgical procedures as a surgical assistant.

Performed animal intake, collecting medical histories and initial vital signs.

Provided emergency triage services to stabilize critical patients upon arrival.

Placed intravenous catheters for fluid therapy and medication delivery.

Drew blood samples for diagnostic testing, following proper handling procedures.

Administered medications and vaccines under veterinarian supervision. The RK Group May 2024 – August 2024

Front of House Cashier San Antonio, TX

Ensured compliance with health and safety regulations by meticulously overseeing food handling and storage procedures.

Managed inventory, organized stock, and coordinated the timely delivery of goods to maintain seamless food service operations.

Conducted thorough inspections of food products and supplies to ensure they met company standards for quality and safety.

Supervised and trained team members, fostering a collaborative and efficient work environment. Led by example to achieve operational excellence and customer satisfaction. Parker & ACE March 2023 – Oct. 2023

Customer Service Manager Remote

Ensured efficient call center operations, addressing and resolving 20+ customer inquiries daily.

Served as a Triage Technician for clients and provided training based on my procedures for team members.

Managed a remote team of employees, supervising day-to-day activities. Emancipet Jan. 2021 – April 2022

Veterinary Technician Houston, TX

Assisted with high-volume spay and neuter surgeries, including patient prep and recovery.

Managed front desk operations such as scheduling, intake, and client communication.

Provided post-operative care instructions and basic preventive health education to pet owners. Echo Lane Jan. 2019 – Jan. 2021

Lead Receptionist & Veterinary Technician Houston, TX

Resolved patient inquiries, managed front desk staff, and acted as a point person for client and facility issues.

Executed accurate data entry tasks for various records including patient and inventory data.

Assisted veterinarians with exams and treatments, providing animal handling, medication prep, and follow-up care support.

SNAP Jan. 2018 – Dec. 2019

Administrative Specialist Pasadena, TX

Managed schedules and handled correspondence, emails, and phone calls.

Prepared project documents, reports, and brochures

Updated physical and digital records, assisted with marketing strategies SNAP Feb. 2015 – Dec. 2018

Veterinary Technician Pasadena, TX

Assisted in spay, neuter, and hernia surgeries.

Administered medications and vaccines as instructed by the veterinarian. Education

San Jacinto College - GED

SKILLS & INTERESTS

Skills: Animal handling; surgical prep and assistance; client communication; emergency triage; medication administration; vaccine handling; patient data entry; medical record management; customer service; conflict resolution; remote team collaboration; call center operations; telephone etiquette; clear, efficient communication.

Software: Vetspire; Provet; Digitail; Zendesk; Microsoft 365 Suite – Word, Excel, PowerPoint.

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