Customer Service Virtual Assistant

Skills

Communication skills, Customer service, Computer literacy, Time management, Documentation review, Microsoft word Experience

Customer Service Associate

Neocom • Warren, OH 05/2001 - 08/2012

Trained [x] new employees in customer service script recitation, conflict resolution, and data entry practices Created a new customer database by entering customer information into a database Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Education

General

Champion High School • Champion Heights, OH 06/1993 Tiffany Goss

*************@*****.***

234-***-****

Warren,Ohio

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