Customer Care Service Representative
Resume:
Karen A. Benjamin
Whiting, NJ ***59
Phone: 609-***-****
*********@*****.***
Summary
Experienced customer service representative
Excellent verbal and written communicationskills
Excellent phone presence; able to build rapport and convert to relationship/sale
Active listener
Type 40 wpm; MS Office proficient, Google Docs and Sheets
Dependable and detail oriented
Creative, able to think outside the box
Employment
TLC & Associates
Agent
June 2019 to June 2020
Las Cruces, NM
Outgoing and incoming phone calls for current customers of mortgage service company
Responsible for providing good customer relations while offering various refinance options
Goal is to transfer customer to mortgage professional for further information
Concentrix
Customer Care
October 2018 to June 2019
Las Cruces, NM
Responsible for providing customer and billing service to AT&T customers
Upselling of AT&T mobile, TV and internet service as well as Directv
AOL
Customer Care Consultant
October 2005 to February 2006
Albuquerque, NM
Customer care and sales of AOL dial up service
Referred customers wanting high speed internet to other providers including Directv and local satellite services
Coastal Behavior Healthcare
Psychiatric Tech
June 2002 to June 2004
Sarasota, FL
Direct client care on an inpatient psychiatric unit
Maintained unit cohesion over midnight shift and provided patient care as required
Charted client behavior and any incidents at the end of shift
Performed general housekeeping and other duties as assigned including supervising PRN staff
Various admin assistant positions with multiple temp agencies from 1997 through 2002.
Penbrook Swinsuits
March 1992 to January 1997
●General administrative duties including reception and filing
●Assisted three salespeople with typing letters and arranging swimsuits for sale
●Weekly cut/sold report
●Devoloped multi-level spreadsheet for producing cut/sold report
●Ordering of office supplies and complimentary beverages
●Interacted with home office, outside sales reps and key executives.
Certifications and Awards
AT&T Mobility Training
Attendance Ninja for perfect attendance
Military Service
US Navy
Aviation Electrician’s Mate
March 1985 to March 1989
NAS Barber’s Point, HI, NAS Cubi Point, Philippines and NAS Adak, AK
Performed troubleshooting and repair of aviation components for P-3 Orion
Supervisor of second shift aircraft handlers for six months
Honor graduate Bootcamp
Honor graduate Aviation Electrician's Mate's Class "A" school
Good Conduct Medal
Education
New Mexico State University
2008 - 2010
Major: Social Work - no degree
Other interests: Fitness, cooking, reading, writing both prose and poetry, spirituality, television and movies
Hobbies: Adult coloring, needle crafts
Awards: Attendance Ninja - Concentrix
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