Customer Service Nursing Assistant
Resume:
Lisa Kennedy
Perris, CA *****
************@*********.***
OBJECTIVE
Seasoned professional who remains calm and confident even in the most adverse and stressful working conditions. A highly motivated support professional who exemplifies a caring and compassionate attitude at all times. Seeks a challenging healthcare support opportunity with a reputable facility where I can provide quality care to patients in need. My years of knowledge and experience can be enhanced and utilized effectively to facilitate the progress and growth of the organization.
SKILLS & ABILITIES
Customer Service, Blood Draws, Appointment Setting, HIPAA/OSHA, Computer Literate, CPR Certified/First Aid, Vitals/Signs, Customer Service, Operate General Office Equipment, Glucose Testing, Urinalysis, Ordering Supplies, EKG’s, Wound Care, Billing PROFESSIONAL EXPERIENCE
Certified Nursing Assistant – Montana State Hospital, Warm Springs, MT Contract Assignment March 12, 2025 – August 8, 2025
• Provided direct patient care in a psychiatric hospital setting, ensuring safety and therapeutic environment for patients.
• Assisted with activities of daily living (ADLs), including feeding, bathing, mobility support, and hygiene.
• Monitored and documented vital signs, patient behavior, and progress notes with accuracy.
• Applied crisis intervention skills, including PMAB-trained patient containment, restraint use when necessary, and emergency response.
• Collaborated with nurses and interdisciplinary team to ensure continuity of care and compliance with treatment plans.
• Maintained infection control procedures and contributed to a clean, safe, and supportive environment.
Certified Nursing Assistant – Aya Healthcare, San Diego, CA 2021 – Present
• Assisted with creating a clean, safe and therapeutic environment for patients/inmates at all times.
• Applied mental health principles and relationship security with patients/inmates.
• Organized, supervised and encouraged patients/inmates’ participation in educational and social rehabilitation activities.
• Administered shadowing procedure, i.e., searching for drugs, contraband and weapons; inspected facilities to identify security breaches that could lead to escape of patients/inmates.
• Applied professional knowledge of current methods in prevention and management of assistive behavior (PMAB), including containment, heavy lifting (over 50 lbs), restraints, and emergency interventions.
• Followed infection control guidelines and procedures.
• Observed patients’/inmates’ physical condition and behavior. Reported significant changes.
• Performed routine 15-minute checks and monitored recordings.
• Observed and assisted with crisis intervention.
Psychiatric Technician Assistant – Dept. of State Hospitals, Atascadero, CA 2018 – 2021
• Assisted with creating a clean, safe and therapeutic environment for patients/inmates.
• Applied mental health principles and maintained positive security.
• Encouraged participation in educational/social rehabilitation activities.
• Assisted with contraband searches and security procedures.
• Observed and reported significant changes in patient condition and behavior.
• Assisted with crisis intervention.
Certified Nursing Assistant – Anaheim Global Medical Center, Anaheim, CA 2007 – 2017
• Kept track of patient reports, documents, appointments and prescriptions.
• Handled patients’ queries regarding health concerns.
• Provided extensive assistance to doctors and staff.
• Maintained patient/customer service support.
• Extensive telephone communication.
Certified Nursing Assistant – Med Source, Irvine, CA 1999 – 2004
• Provided nursing and nursing-related services to residents.
• Protected and promoted resident rights and assisted individuals to maintain independence.
• Reported to senior doctors on patient conditions.
• Obtained vital signs of patients.
• Administered medications and gave medicinal intakes.
• Handled important staff responsibilities such as scheduling meetings with doctors and patients.
Certified Nursing Assistant – Now Registry, Yorba Linda, CA 2000 – 2002
• Ambulated and transported patients.
• Turned and repositioned immobile patients.
• Transferred, delivered and picked up patients.
• Kept and maintained a clean, safe environment.
• Provided one-on-one nursing assistance.
Certified Nursing Assistant – Hoag Hospital, Newport, CA 1998 – 1999
• Patient processing.
• Assisted patients with ADLs.
• Assisted patients with feeding, bathing, and oral care.
• Assisted RN/LVN with day-to-day patient activities and care.
• Prepared and completed paperwork.
Certified Nursing Assistant – Premier Nurses, Long Beach, CA 1995 – 1998
• Responsible for taking and monitoring vital signs.
• Provided therapeutic and recreational activities for patients. ACADEMIC BACKGROUND
Cuesta College – Atascadero, CA 2019 – 2021 (Licensed Psychiatric Technician Program) West Hills College – West Hills, CA 2017 – 2018 (Licensed Psychiatric Technician Program)
Southwest College – Los Angeles, CA AA Degree – Nursing Studies David Starr Jordan High School – Diploma (Nursing Studies) AWARDS & CERTIFICATIONS
CPR Certified, HIPAA Certified, OSHA Certified
REFERENCES
Supplied upon request.
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