Customer Care Quality Assurance
Resume:
EDUCATIONAL ATTAINMENT
CUSTOMER CARE STAFF /CASHIER
EXECUTIVE OPTICAL (Occhialera Filipinas)
MALOLOS CITY, BULACAN
April 2, 2018 - Sept 8, 2019
Ensure high levels of customer satisfaction through excellent sales service.
Assess customers needs and provide assistance and information on product features.
Welcome customers to the store and answer their queries.
Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.
Actively seek out customers in store.
Remain knowledgeable on products offered and discuss available options.
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73 inang wika st., Brgy. Caniogan, Malolos City, Bulacan Camille Joy M. Tobias
Marife Toledo
Regional QA Manager, Fiberhome
Noel Quinagoran
QA Supervisor, Fiberhome
Elena Mangampo
Branch Manager, Executive Optical
QUALITY ASSURANCE STAFF /
COORDINATOR
FIBERHOME TECHNOLOGIES
GUIGUINTO, BULACAN
Feb 27, 2020 - Sep 11, 2023
Assists in the Preparation and facilitation of various Internal Trainings and Orientations
Inspects of newly installed SO if conforming to standard practices and submit sub-standard installations for rectification.
Inspects the attended Fault Tickets if conforming to standard practice.
Ensures all works is conforming to accurate material declaration.
Does regular debriefing and refresher courses on the Dos and DON’Ts in the field
Gives technical trainings to the field personnel to ensure efficiency and quality of work in installation and repair; Endorses staff who need improvement in terms of quality of work
Inspects of Personnel Grooming & Field Habits/Attitudes including investigation of anomalies being perpetrated at work and recommend appropriate sanctions.
Receives, validates and encodes all QA reports in the field
Computer skills Does other activities as may be required by the project.
Quick Learner
Time Management
Customer Service
Proficiency in MS
Adaptability
Age: 30 years old
Date of Birth: June 7, 1995
Civil Status: Married
Nationality: Filipino
To seek employment with a company
that recognizes one's natural desire to
embrace and take on new challenges,
who encourages growth and always
offers the ability for advancement.
BACHELOR IN INDUSTRIAL TECHNOLOGY
Major in Computer Technology
Bulacan State University
City of Malolos, Bulacan
2012-2016
PERSONAL INFORMATION
OBJECTIVE WORK EXPERIENCE
CONTACT INFORMATION
REFERENCES
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