Call Centre Agent
Resume:
Pule David Moabi
069******* *********@*****.***
Profile
An expert call centre agent with a strong technical background in the automotive industry. I work well independently as well as in a team to achieve set goals. I thrive myself in my ability to adapt quickly in fast paced environments.
Experience
Liquid Capital
Roadside Assist: Call Centre Agent
Receiving breakdown calls from clients and dispatching fleet cars as well as tow trucks for Hyundai, Kia, Mitshubishi and Renault.
Passing the details of the mobile unit by reading the over telephone, WhatsApp or by our roadside assistance app.
Allocate the task to one or more available mobile units depending on each units capability and location. Authorizatiob for G4S and SBV Fleet Trucks.
Making follow up calls to customer to check if the customer is happy with the service rendered. Skills
Computer troubleshooting
Software installation
Microsoft office suite
CRM software usage
Customer service
Stong written and verbal communication
Fast adaptability
Technical background in the automotive industry
Education
Selelekela Secondary School
Matric
PC Training & Business School
Information Technology
Diploma
Reference
Kabelo Mamaila - Liquid Capital
Team Leader
Stephen Mokotong - Liquid Capital
Supervisor
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