Customer Service Care
Resume:
Marisol Rodriguez
Phoenix, AZ 85041
SUMMARY OF QUALIFICATIONS:
●Bilingual-Spanish
●21 years Customer Service
●Work well with others
●Effectively manage deadlines and priorities
●Attention to detail
●Computer proficient
●MS Word
●MS Excel
●Power point
●Ten key by touch
●65 wpm
●Multi-task
●Multi-line phone experience
EDUCATION:
Call a Teen, Phoenix, AZ
G.E.D., 2007
South Mountain Community College, Phoenix, AZ
Studying towards obtaining an Associate Degree
PROFESSIONAL EXPERIENCE:
Celerion
Clinical Study Recruiter 1
April 2023-Present
Provide high quality support to customers via inbound and outbound calls, addressing questions, concerns, and resolving issues efficiently.
Assist study participants with registration for studies and create new participant profiles.
Reduce customer complaints by offering empathetic and accurate guidance during different situations.
Support daily operation, such as password resets and appointments confirmations/cancellations.
Centene / Envolve People Care, Tempe, AZ
Customer Care Professional 1
April 2014 - May 2021
●Resolved customer and provider inquiries via telephone in a timely and appropriate manner.
Assisted in educating members and providers on health plan initiatives and provided first call resolution working with appropriate internal and external resources.
●Worked with other departments on cross functional tasks and projects.
●Referenced to materials to answer escalated and complex inquiries from members and providers regarding claims, eligibility, covered benefits, and authorization status matters.
ARS National Services, Phoenix, AZ
Account Representative
April 2010 – June 2012
●Provided high quality customer service at ARS National Services, a third party collection agency
ARS has well- established partnerships with the world’s largest, most sophisticated financial services organizations, including major banks and credit card companies, as well as leading providers in other industries
●Held a large amount of recorded inbound and outbound phone calls in English and Spanish helping customers with large and small past due debts with major credit card companies such as Capital One, Citi Bank, Chase, and Bank of America
●Educated customers about the benefits in paying their bill
●Answered many questions and helped by setting customers into monthly payments toward their balance or by offering settlements that would satisfy the client such as the customer’s needs
Desert Schools Federal Credit Union, Phoenix, AZ
Teller (Contract)
March 2009 – December 2009
●Provided outstanding customer service to members and Non- members of Desert Schools Federal Credit Union a federally insured & chartered Credit Union
●Desert Schools is the largest credit union in Arizona based in Phoenix that operates about 50 branches and service centers throughout Gila, Maricopa, and Pinal Counties
Assisted members in English and in Spanish, handled various amounts of deposits, withdrawals, and assisted members with payments
●Answered inbound phone calls and answered any questions to help members understand any issues
●Required me to make referrals when the opportunity came so I did and sold many products
●Also provided help to co-workers whenever my help was needed
JP Morgan Chase Bank, Phoenix, AZ
Teller
September 2007 – February 2009
●Provided outstanding customer service to customers and non- customers of JP Morgan Chase Bank, an American multinational banking and financial services holding company and one of the largest Banks in the world
Helped customers in English and Spanish, handled various amounts of deposits, withdrawals and assisted customers with payments
●Required to make referrals to customers when the opportunity came and sold many products
●Participated in activities outside of the branch with fellow co-workers to promote the benefits that the bank had to offer
●Helped customers and non-customers with questions and signed them up for a bank account
●Also provided help to co-workers when needed
REFERENCES AVAILABLE UPON REQUEST
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