Technical Support Data Analyst

Jalynn Collins

San Marcos, Texas 832-***-**** www.linkedin.com/in/jalynn-collins ******.*********@*****.*** EDUCATION

Texas State University San Marcos, Texas

Bachelor Of Business Administration in Computer Information Systems Expected in May. 2026 Cumulative GPA - 3.4

SKILLS

Technical: Microsoft Excel, Microsoft SQL Server, Python, Tableau, Data Analyst, Java Professional: Communication, Critical Thinking, Technical Support, Team Collaboration, Adaptability, Detail-Oriented, Time Management

WORK EXPERIENCE

Global Escalation Management Intern

Hewlett Packard Enterprise Spring, Texas May 2025 - Aug 2025

● Supported the resolution of high-priority customer and product escalations by gathering data, documenting cases, and coordinating with cross-functional teams across the world.

● Conducted root cause reviews and maintained detailed reports to track escalation trends, identify recurring issues, and recommend process improvements.

● Partnered with engineering, operations, and support teams to streamline escalation processes and reduce resolution time.

Apple Support

Apple Inc Remote Jan 2023 - April 2025

● Delivered customer-centric technical support via phone, chat, and email, aligning with service excellence standards.

● Applied analytical skills to diagnose and troubleshoot technical problems, enhancing problem-solving abilities. Administrative Assistant

Choice Living Facility Houston, Texas Feb 2019 - Aug 2022

● Managed resident services by handling a high volume of inquiries for alternate housing, ensuring prompt, professional communication, and efficient appointment scheduling.

● Maintained accurate records and documentation while handling sensitive information with confidentiality professionalism.

PROJECTS

UpperRoom Mobile Application

● Built UpperRoom, a Java-based mobile app for Apple devices that creates focused digital rooms for study groups, casual chats, and faith-based communities.

● Designed a responsive iOS interface using Java with XML layouts and cross-platform frameworks, optimized for accessibility and performance.

LEADERSHIP EXPERIENCE

Membership Chair

National Society of Black Engineers San Marcos, Texas August 2024 - Present

● Recruited and onboarded members by promoting NSBE benefits and opportunities.

● Managed the membership database, tracking dues, participation, and engagement.

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