Customer Service Store Manager

Arika Suter

Experienced store manager with over *0 years of honed customer service skills. Recognized for fostering a supportive work environment, adept at conflict resolution and vendor relationship building. Proficient in managing ordering, inventory, and financial operations through Excel systems. Committed to upholding policies and procedures while ensuring team-wide compliance. Skills

• Team management

• Exceptional communication

• Coaching and mentoring

• Financial acumen

• Customer service excellence

• Complaint resolution

• Order fulfillment

• Account management

• Report preparation

• Training development aptitude

• Organization and record keeping

• Project Management

• Leadership Creativity

• Time/Skill Management

Work History

Nov 2020 -

Jun 2025

ASM/ Sales and Service Leader

Sephora, 1425 George Ferris Drive

Managed service team to elevate customer satisfaction and loyalty via comprehensive training and support.

•

Implemented process improvements that streamlined operations and reduced service response times.

•

Guided team members on optimal practices to enhance service delivery standards.

•

Analyzed performance metrics to identify areas for operational efficiency and develop strategic initiatives.

•

Address Verdi, NV, 89439

Phone +1-775-***-****

E-mail ************@*****.***

WWW Bold Profile

Developed training programs focused on enhancing team skills and improving customer engagement techniques.

•

Drove initiatives to integrate new technologies, improving workflow efficiency and service quality.

•

Managed conflict resolution processes, ensuring timely and effective solutions to customer concerns.

•

Time Management to Keep Team Members on task and always preserving every moment with work to help each other out. To keep everyone feeling like were one Big cohesive Team.

•

Mar 2012 -

Sep 2020

Store Manager

Raleys, Reno, NV

• Store Manager for raley's - Reno, NV

A Positive, Innovated and Exceptional Manager. Very Transparent. I've been in Retail Business for 20 Years. I thrive on Team Building, Being A Strong Example of Excellent Above and Beyond Customer Service. Create a Environment that is safe, have a Open door Policy, Great rappor with Employees, Customers, My Superiors and Venders. I am a Marketing Master. I work on staff development and look for Employees who want to Excel in our company. Create a environment of excitement and drive become the next Leader.

•

• Multi-tasking. ...

• Decision-making. ...

• Leadership. ...

• Time Management

• Mentoring

• Reasonable and Sensative to Employees Needs and Wants

• Motivation. ...

• Organizational skills. ...

• Excel and SSCS Programming Well-Versed

• Effective communication. ...

• Attentive of Cutting Costs and Order Maintaining

• Vender Relationships

• Handling Money and Balancing Tills Daily

• Employee scheduling

• Dedication

• Arika Suter

Jul 2005 -

Mar 2012

Safeway Assistant Manager/Starbucks Store Manager

Safeway Starbucks kiosk, Reno, NV

A well diverse Manager that is very transparent. Full of knowledge in many Areas and a Team Player. Always making my employees aware I am No Better than them and I am Understanding, know that Life is Crazy and Things happen. I do not favor Employees and Treat Them All the same. I understand and work very well with all different personality types and Appreciate that we are All A Little Different. I strive on Always being busy and do well under

•

Pressure. Appreciate employees, my Superiors time lines, schematics, Software, and Vender Relations. I Always am very sensitive to Customer Service needs, wants and Complaints and have Mastered this over the Years.

• Organization

• Conflict Resolution

• Recruiting and Hiring

• Excellent Interviewer

• Follow Policies and Procedures and Be the Example for the team

• Inventory Management

• Decision Making

• Customer Service

• Problem Solving

• Performance Maintenance

• Communication

• Product Knowledge

• Flexibility

• Incentives

• Leadership

• Scheduling

• Delegation

• Training Development

• Coaching and Mentoring

Education

Nov 2021 Associate's Degree: Business Management

Truckee Meadow Community College - Reno, NV

Jan 2005 Cosmetology License

Prater Way College of Beauty

Accomplishments

• Documented and resolved Issue which led to Results.

• Achieved Result by completing Task with accuracy and efficiency.

• Supervised team of Number staff members.

• Resolved product issue through consumer testing.

• Achieved 100% through effectively helping with deadlines, rollouts and Contest's.

Contact this candidate