Dedicated and Reliable with a Customer-First Mindset
Resume:
Roshelle Sparks
Dedicated, with a Customer-First Mindset
Patriot, OH
**************@*****.***
1. Team/solo player
2. Dependable
3. Reliable
4. Honest
5. Attention to detail
6. Positive
7. Problem solver
8. Fast learner
9. Strong work ethic
10. Active listening
Authorized to work in the US for any employer
Work Experience
Retail Inventory Associate
WIS International-Gallipolis, OH
April 2024 to July 2024
• Maintained a clean, organized, and visually appealing area at all times
• Performed physical inventory counts to stores once a year, for audit purposes and to verify physical inventory matches system records
• Basic math skills .
• Ladders, step stools, box cutters.
• Hallmark Cards,
• Travels, went to a different store everyday.
• Fast pace
Housekeeper
The Sanctuary-Ironton, OH
September 2021 to April 2023
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Followed established safety procedures at all times
• Developed strong relationships with regular
Peer Mentor
Mended Reeds-Ironton, OH
February 2021 to August 2021
• Monitored the progress of mentees' goals and provided ongoing feedback and encouragement
• Served as a role model by demonstrating professionalism, integrity, empathy, and respect towards all mentees
• Actively listened to mentees' concerns or issues they were facing with-in the facility or personally
• Participated in regular training sessions to enhance mentoring skills and stay updated on facility policies or procedures
• Actively listened to mentees' concerns or issues they were facing professionally or personally
• Served as a role model by demonstrating professionalism, integrity, empathy, and respect towards all mentees
Food Prep/Cashier/Customer Service
Wendy's-Coal Grove, OH
October 2019 to December 2020
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to customers
• Maintained cleanliness and organization of the drive-thru area, including restocking supplies and cleaning equipment
• Resolved customer complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
Deli Worker
Piggly Wiggly-Gallipolis, OH
January 2019 to August 2019
• Prepared and assembled a variety of deli products such as sandwiches, salads, and wraps according to customer preferences
• Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
• Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
• Operated deli equipment including slicers, grills, ovens, and fryers in a safe manner following proper procedures
• Handled cash transactions accurately using POS system while providing friendly interactions with customers at checkout
• Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction
• Performed daily cleaning tasks such as sanitizing surfaces, washing dishes, sweeping floors, and emptying trash bins
• Maintained cleanliness and sanitation standards in the deli area, ensuring compliance with health regulations
• Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
Telecommunications Operator
InfoCision-Huntington, WV
February 2016 to September 2018
• Made outbound calls to potential customers to promote and sell products or services
• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
• Made outbound calls to potential customers, effectively promoting products and services
• Maintained a high level of professionalism and customer service during all interactions with clients Education
High school diploma
Gallia Academy High School - Gallipolis, OH
Graduated
Skills
• Retail sales
• Customer service
• Hotel experience
• Host/Hostess
• Cashiering
• Attention to detail. (10+ years)
• Standing for long periods (10+ years)
• Willingness to learn (10+ years)
• Mentoring
• Time management
• Heavy lifting
• Flexible
• Basic Math
• Adaptability (10+ years)
• Empathy (10+ years)
• Collaboration (10+ years)
• Logical thinking (10+ years)
Assessments
Cleaner fit — Proficient
July 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
September 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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