Customer Service Live Chat
Resume:
Matthew Arete
Dependable and results-driven customer service professional with 5+ years of
remote chat and sales experience. Skilled in handling sensitive information, delivering top-tier customer satisfaction, and managing high-volume communications without compromising quality. Known for 80+ WPM typing speed, consistently ranking high in customer satisfaction, sales excellence, and coworker collaboration. Adept at balancing efficiency with empathy, ensuring a positive experience for both customers and teams PERSONAL INFO
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EDUCATION
Collin College, Plano, TX —
Associate of Arts (2017)
Ogburn High School, Fernandina
Beach, FL — Diploma (2013)
Core Skills
● Live Chat & Remote Customer Support (Zendesk, VPNs, CRM systems)
● Fast & Accurate Typing: 80+ WPM
● High-Volume Multitasking (5+ chats simultaneously)
● High-Volume Calls (200+ per day)
● Conflict Resolution & Customer Retention
● Written Communication & Copywriting
● SEO, Digital Content & Creative Direction (bonus value) Professional Experience
Oak Street Health — Sales Representative
Feb 2024 – Present
● Handled inbound/outbound calls and appointment scheduling with a focus on clear communication and patient trust.
● Navigated government databases, managing sensitive Medicare ID data with accuracy and confidentiality.
● Consistently exceeded performance targets in both acquisition and customer satisfaction metrics.
Wheeler Staffing Partners / Lancôme — Remote Chat Customer Service 2020 – 2022u
● Provided live chat support for Lancôme customers, assisting with orders, product information, and account issues.
● Achieved top rankings in customer satisfaction and maintained efficiency handling multiple chats simultaneously.
● Built rapport in high-stress situations, resolving issues quickly and maintaining brand loyalty.
Geva Beauty — Creative Director
Oct 2020 – Jan 2024
● Designed and optimized website, SEO, logos, and social media banners.
● Drafted professional communications including grant applications, marketing campaigns, and digital copy.
● Strengthened brand voice and customer engagement through clear, effective messaging.
Valentino Creative (formerly freelance) — Book Editor / Author 2013 – Present
● Edited multiple published works across genres, ensuring clarity, structure, and reader engagement.
● Authored Secrets of an Alpha (2017), demonstrating strong written communication and self-driven project management.
Sunglass Hut — Sales Associate
Dec 2016 – Nov 2017
● Top producing salesperson; exceeded sales targets through consultative service.
● Developed strong people skills by assisting a diverse, international customer base.
Extended Stay America — Front Desk Associate
Oct 2016 – Nov 2016
● Provided customer support in hospitality, managing check-ins, reservations, and problem resolution.
SKILLS
Accomplished writer
Award-winning speaker
Excellent editor
Award-winning Customer
Service
AWARDS
Honors Graduate, Dean’s List
(Collin College, 2014–2017)
Texas Forensic State Tournament
Participant
Desoto Movement of Speech —
Impromptu Champion
Award-winning customer service,
sales, and team recognition
REFERENCES
Alexis Arete
● Geva Arete
● CEO of Geva Beauty
John Lucio
● Verizon
● Sales Associate
Kaleb Deunas
● Amazon
● Shipping
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