Customer Service Client Support

Byanca Christopher

Chicago, IL ***** 312-***-**** ***********.******@*****.***

Professional Summary

Reliable and dedicated professional with over six years of experience in customer service, logistics, and client support. Proven ability to communicate effectively, build positive relationships, and handle complex responsibilities with attention to detail and professionalism. Committed to growth, learning, and contributing positively to any team environment.

Key Skills

- Customer Service & Engagement

- Effective Communication

- Professional Relationship Building

- Time Management & Reliability

- Problem Solving & Conflict Resolution

- Postal Regulations & Delivery Logistics

Professional Experience

City Carrier

United States Postal Service – Chicago, IL Nov 2018 – Present

• Delivered mail and packages accurately and on time while adapting to changing weather and traffic conditions.

• Maintained detailed records of deliveries, including attempted and missed deliveries, in compliance with USPS regulations.

• Provided courteous and helpful service to customers regarding mail-related issues.

• Collaborated with colleagues to support administrative operations and efficient mail sorting.

Life Skills Instructor

UCP Seguin of Greater Chicago – Cicero, IL Oct 2016 – Oct 2018

• Supported individuals with developmental disabilities in achieving personal goals outlined in service plans.

• Administered medications, monitored daily health and safety needs, and provided emotional and social support.

• Scheduled and accompanied clients to medical appointments, advocating on their behalf.

• Promoted a safe, respectful, and inclusive environment using strong communication and interpersonal skills.

Logistics Crew Member

Gap Inc. – Chicago, IL Oct 2015 – Oct 2016

• Contributed to merchandise organization, shipment processing, and inventory control.

• Collaborated with team members to meet daily productivity goals and store standards.

• Accepted and applied coaching from management to improve workflow and efficiency.

Residential Life Desk Assistant

Philander Smith College – Little Rock, AR Sep 2014 – Sep 2015

• Supported campus safety by enforcing residential policies and conducting building rounds.

• Promoted positive student-staff relationships and addressed resident concerns professionally.

• Maintained records and responded to inquiries with professionalism and discretion.

Education

Philander Smith College – Little Rock, AR

Completed Two Years Toward Bachelor’s Degree

Bronzeville Scholastic Institute – Chicago, IL

High School Diploma, May 2013

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