Customer Service Quality Control

JH

JAIME HAYES

**********@*****.*** 312-***-**** Chicago, IL 60628

Summary

Hardworking operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering several years of experience operating machines of various magnitudes. Focused on reducing costs and increasing productivity.

Skills

•Equipment maintenance

•Machine operation

•Quality inspection

•Safety compliance

•Customer service

•Cash handling

•Problem solving

Attention to detail

•Time management

•Training and development

•Teamwork and collaboration

Experience

Flex n Gate Chicago, Illinois

Operator

09/2024 - 08/2025

Operated and monitored industrial machinery in the production of automotive components, ensuring compliance with safety standards and quality specifications. Set up machines, performed routine maintenance checks, and adjusted equipment to maintain efficient production flow. Inspected finished parts for defects, documented production output, and collaborated with team members and supervisors to meet daily quotas and deadlines. Maintained a clean and organized work area while adhering to company policies and OSHA safety regulations.

Processed transactions efficiently at the cash register.

Assisted customers with product selection and inquiries.

Maintained organized and visually appealing merchandise displays.

Dollar General Chicago, IL

Sales Associate

09/2023 - 06/2024

Processed transactions efficiently at the cash register.

Maintained organized and visually appealing merchandise displays.

Collaborated with team members to ensure stock availability.

Handled customer complaints and resolved issues promptly.

Helped customers find specific products, answered questions, and offered product advice.

Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Maintained cleanliness of store environment including floors, windows, displays.

Built and maintained relationships with peers and upper management to drive team success.

Trained new team members in cash register operation, stock procedures, and customer services.

Chipotle Chicago, IL

Crew Member

02/2022 - 03/2023

Maintained cleanliness of work area and kitchen equipment throughout shifts.

Served food quickly for positive guest experiences.

Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Provided excellent customer service to maintain a positive atmosphere for guests.

Organized and restocked supplies to support operations and team productivity.

White Castle Chicago, IL

Crew Member

04/2021 - 02/2022

Prepared food items following company standards and safety guidelines.

Maintained cleanliness of work area and kitchen equipment throughout shifts.

Assisted customers with menu selections and answered questions promptly.

Collaborated with team members to ensure efficient service during busy hours.

Handled cash transactions accurately at the register while providing change efficiently.

Performed cashier duties such as taking orders, collecting payments and providing change.

Served food quickly for positive guest experiences.

Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Took orders from patrons and input selections into store computer system.

Education and Training

Excel Chicago, IL

07/2023

Contact this candidate