Business Development Customer Service

PABLO GONZALEZ

*** ******** **. ********, ** ****2

509-***-**** *******@*****.***

Professional Summary

Bilingual sales and retail management professional with 17+ years of experience driving business growth, team performance, and customer satisfaction. Proven track record in sales strategy, client relationship building, and operational leadership. Recognized for work ethic, collaborative spirit, and delivering results with pride and a positive attitude.

Professional Experience

Elwood Staffing – Business Development Manager

2024 – Present

Analyzed market trends to identify and prospect new clients

Delivered client presentations, discovery meetings, and closed deals

Managed client relationships and conducted quarterly/yearly reviews

Brookdale Senior Living – Sales Manager

2023 – 2023

Executed Brookdale’s structured sales process

Managed sales operations including contract generation and care planning

Documented and followed up with leads to maximize occupancy

AT&T – Retail Store Manager / Integrated Solution Consultant

2004 – 2023

Recruited, hired, trained, and coached retail staff

Delivered exceptional customer service while aligning with AT&T brand standards

Oversaw daily, weekly, and monthly store operations (inventory, cash handling, safety)

Advised customers on personal and business solutions

Presented PowerPoint presentations on performance metrics to leadership

America the Beautiful Dreamer (Furniture) – Sales Representative

2000 – 2004

Promoted and sold furniture at retail stores and Costco special events

Conducted weekly inventory, completed daily closing paperwork, and processed deposits

Sears – Retail Associate / Asset Protection

1996 – 2004

Assisted customers with product inquiries and purchases

Maintained store cleanliness and visual standards

Investigated and resolved internal/external theft cases

Supported management with policy compliance and security of sensitive information

Education

Columbia Basin Community College

Associate Studies 1995 – 1997

Awards & Acknowledgements (AT&T)

Last Store Standing – 3 consecutive years; >92% customer satisfaction

Summit Award – Top 10% Store in Pacific Northwest (2012–2015)

Summit Winner – Achieved #1 ranking in the PNW; earned trip to the Bahamas

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