Technical Support Project Management

BRENDA JENNIFER

Chennai, India • +91-967******* • *************@*****.*** https://www.linkedin.com/in/brenda-jennifer-baskar

Professional Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Currently enhancing technical expertise through a Full Stack Development course.

Work Experience

Trainee System Engineer, Infosys - Mysore, India Aug 2022 - Jan 2023

Developed proficiency in Java, Python, DBMS, Hive, Spark Core, and MongoDB through extensive training program

Implemented newly acquired programming skills to create data visualizations using PowerBI

Technical Support Engineer, CSS Corp - Chennai, India Dec 2020 - July 2021

Resolved technical issues for US clients with a 98% success rate, resulting in increased customer satisfaction and retention

Implemented a streamlined communication process, reducing response time to client inquiries by 50% and improving overall client experience

Volunteering Experience

Observer Team, Chengdu StarUnion Interactive Entertainment Technology Co Ltd., - Chengdu, China

Feb 2024 - Currently

Utilized BB code and HTML proficiently to create engaging and visually appealing content on the forum

Manage player’s community and assist SU in some affairs of game testing and operation

Education Summary

M.E. in Medical Electronics

SSN College of Engineering, Chennai, India

July 2020 - July 2022

Thesis Project: Design and Fabrication of Dental Implant coated with Hydroxyapatite from Salmon Bone

Mini Project: Blood Pressure Measurement using Korotkoff Sounds

Presented paper on “Design and fabrication of dental implant and it’s HAP coating from salmon” (SMTBEA-2022 conference)

Internship at Tagore Medical College & Hospital, Chennai

B.Tech in Biomedical Engineering

Karunya Institute of Technology s Sciences, Coimbatore, India

July 2016 - July 2020

Thesis Project: Prediction of Cardiac Disease using Supervised Machine Learning Algorithm Mini Project: Temperature Control System

Presented a paper on “Survey on Utilization of IOT in Health Monitoring System” (ICCBI

-2019 conference)

Published paper in Springer journal

Member of National Service Scheme (NSS), Astronomy Club Volunteered in Evangeline Memorial Tournament

Internship at National Small Industries Corporation (NSIC), Chennai

Higher Secondary School

Violet Matriculation & Higher Secondary School, Chennai, India

Secondary School

Indian Community School Kuwait, Kuwait

Certifications

Agile Methodology Virtual Experience Program

Programming using Java

Database Management System

Participated in National Workshop on Real Time Acquisition and Processing of Bio Signals

Attended workshop on “Block Chain Technology-Global Health by Lancet”

Participated in hands on workshop on “Critical Care Equipment by Bio Vision Medical Systems”

Participated in Mindkraft 2k17-National Level Techno Management Fest

Participated in Handy Crush event in TRENDS’19-National Level Technical Symposium by InBiRo

Participated in Paper Presentation event in TRENDS’19-National Level Technical Symposium by InBiRo

Participated in one day workshop on “Mentorship for Innovators”

Attended workshop on “AutoCAD 2D” organized by ACADD center

Attended workshop on “Power excel” organized by LUDIFU

Skills

Basics of Python

HTML, CSS, JavaScript

MYSQL, DBMS

Microsoft Office, Power BI

Technical Support

Time Management

Multitasking

Problem Solving

Effective Communication

Languages Known

English

French

Arabic

Hindi

Tamil

Hobbies

Gaming

Photography

Editing

Arts & Craft

Culinary

Fitness

Keyboard

Animal Lover

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