Customer Service Support
Resume:
Michele Messanvi
Greensboro, NC – *********@*****.***
Professional Summary
Compassionate and experienced customer service professional with over 3 years of remote support experience through Arise Virtual Solutions. Skilled in resolving customer issues via phone and chat, maintaining high satisfaction scores, and working independently in remote environments. Currently seeking part-time remote opportunities to re-engage with the workforce following a successful recovery from heart surgery.
Core Skills
Remote customer support (phone/email)
Conflict resolution & de-escalation
Typing accuracy
Time management & self-motivation
Empathy, patience, and active listening
Professional Experience
Customer Service Representative (Remote) Arise Virtual Solutions — May 2018 to August 2021
Delivered customer support for multiple clients via phone and chat platforms
Resolved billing, technical, and account-related inquiries with professionalism and empathy
Maintained high customer satisfaction scores and met performance benchmarks
Adapted quickly to different client systems and protocols
Worked independently in a fully remote environment with minimal supervision
Education
Arise Virtual Solutions online training
Certifications
Customer Service Certification May,2018
Career Pause
August 2021 – Present Took time off due to heart surgery and recovery. Now seeking limited remote work opportunities aligned with my skills and capacity.
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