Customer Service Exceptional

KYAH JONES

Dallas, GA *****

1-470-***-**** - *******.*****@*****.***

PROFESSIONAL SUMMARY

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

SKILLS

• Strong work ethic • Exceptional customer service

• Cash handling • Guest engagement

• Professional appearance • Hospitality service expertise

• Memory retention • Team collaboration

• Point of sale operation • Relationship management

• Task prioritization • Calm demeanor

• Reliability • Multitasking

WORK HISTORY

06/2024 to Current Server

La Bamba – Dallas, GA

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

•

• Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items.

•

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

•

09/2023 to 03/2024 BDC Service Representative

Jim Ellis Volkswagen of Kennesaw – Kennesaw, GA

Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.

•

Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.

•

Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.

•

• Increased repeat business by building strong relationships with clients through exceptional customer service.

Boosted sales of additional services by effectively communicating the benefits to customers.

•

Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.

•

Streamlined appointment scheduling for improved time management and increased service appointments.

•

08/2022 to 09/2023 Hospital Reimbursement Specialist PT Solutions – Remote

Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.

•

Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.

•

Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.

•

Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.

•

completed all billing procedures for ever patient in my assigned clinics (9) on a monthly bases.

•

02/2019 to 09/2021 Detention Officer

Paulding County Sheriff's Office – Dallas, GA

Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.

•

• Responded promptly to emergency situations and provided medical aid.

• Processed inmates by taking photographs and fingerprints. Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.

•

Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.

•

11/2018 to 01/2019 Sales Representative

Tin Bucket Mercantile – Dallas, GA

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

•

Generated additional sales opportunities with upselling and cross-selling techniques.

•

Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

•

Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

•

Utilized social media platforms to engage with potential customers and build brand awareness.

•

Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

•

EDUCATION

Criminal Justice

South Paulding High School - Douglasville, GA

• Awarded (diploma seals for JROTC,Criminal Justice, and Foreign Language)

• Completed AP course in AP lit

• Relevant Coursework: Criminal justice, JROTC, and Healthcare

• Extracurricular Activities: color guard and drill team

Contact this candidate