Customer Service, Client Service, Caretaker

Sheronica McIntyre

*****************@*****.***

Dedicated Service Provider with an array of experience in Healthcare and Human Service . 10 to 15 of those years have been served throughout the Metro Area servicing in multiple Healthcare industries such as hospitals, labs, group homes and residential facilities . I have always been driven with a passion to be multifaceted in many areas. Personal and professional growth is what I seek within my career to make me better, not only as a provider/servicer, but as an active member of society. In the near future I will proceed to elevate in my endeavor along with my goals.

Below is a range of Professional/Personal skill sets I endure;

● Professional Lab Contractor; Multitasking

● Driven to accomplish goals in a timely fashion

● Motivated to passionate about helping other

● Professional at all times even under pressure

● Adaptable to change; Keeping Integrity

● Human Services; Mandated Reporter

● Customer Service, Patient Service, Client Service

● Financial Literacy, Money Market

● Respecting policy and procedures

● Practicing proper techniques

● Providing safety to the people that I serve.

Employment Experience

Contract Phlebotomist * (Labcorp)

Actalent-Milwaukee,WI

2/2024 to 5/2024

As a Float Phlebotomist my responsibilities include the following; Traveling to different labcorp sites within the Wisconsin area providing a lab service to patients. My Phlebotomist role included the following; venipunctures, heel sticks, finger sticks, obtaining blood specimens, collect nonblood specimens such as urine, sputum, and throat swabs for laboratory testing, enter orders, process specimens, prep orders and ship orders/Audits.

Senior Residential Advisor

Job Corps * Business Corporation - Milwaukee, WI

2/ 2022 to 2/2024

My responsibilities in leadership was to establish a team and reassure my staff was properly trained in order to service Job corps youth * (Ages 16 to 25). My major duties included the following; Mandate report, compliances for all staff members on my shift, train my team on different techniques when noticing trauma, trauma informed care, held nightly meetings on things to be done throughout shift, Kept staff up to code on government trainings, redirections * (Staff and Students), mediating staff and students, payroll etc. Contractor* Phlebotomist

Contract Phlebotomist

Biodesix Diagnostic, Inc.- Louisville, Co

1/2022 to 12/2023

Working as a contract examiner/phlebotomist my duties included the following; registering patients - prescreening before appointments, obtaining medical history, reassuring patients had the proper lab test kits before the home visit. My duties also included pulling patient insurance information before the home visit as well as obtaining information from Insurance companies if need be, drawing labs for clinical laboratory tests that prescreen for lump cancer, 10 Lead EKG’s, obtaining vital signs, shipping specimens to the main laboratory, and mandate reporting. Contract Phlebotomist * (Labcorp)

Aerotek - Appleton, WI

5/2021 to 2/2022

My duties as a contract phlebotomist through Aerotek were to represent the company showing all of my professional phlebotomy skills, techniques and tactics used to represent a phlebotomist in a professional way while gaining other lab and phlebotomy skills. My responsibilities included the following, venipuncture, processing specimens in centrifuge, processing and collecting urine cultures, drawing blood for labs, finger sticks, heel sticks, processing titters and drawing them, pre-employment urine screening (urine), etc. Medical Assistant/Lab Technician

NuFemme Rejuvenation clinic - Wauwatosa, WI

11/2020 to 5/ 2021

My responsibilities included the following; obtaining vital signs(basic TPR), venipunctures, obtaining medical records, data entry, spinning tubs down, operating the "Tosoh" machine (Analyzers) and entering lab results, troubleshooting lab machines when needed, morning functions of the machine. Set appointments for patients, preparing rooms for surgical procedures, Autoclaving equipment, giving injections, giving patients prescriptions per doctor's orders, CLIA certified.

Patient Care Technician (PCT)

Physicians Immediate Care - Milwaukee, WI

10/2020 to 12/2020

Duties included the following; Assisting patients with exceptional services, obtaining vital signs, setting up clinical tests, running clinical tests for the providers, Checking patients in, prepping exam rooms, collecting blood samples along with urine screening, and screening patients for Covid 19. Home Health Aide/Caretaker

Always Best Care - Milwaukee, WI

9/2019 to 8/2020

My role as a caretaker was to provide and protect the elderly by reassuring safety within the homes of clients, preparing cooked meals, mandate reporting when needed, taking clients to appointments when needed, interacting with different program management to reassure evening or weekend activities were available for clients, and making sure clients were as independent as possible. Donor Services-Phlebotomist/Medical Assistant

Versiti Blood Center of Wisconsin - Milwaukee, WI

11/2018 to 3/ 2020

My responsibilities in donor services were to go out and set up mobile drives within the community with the intention of retrieving a full unit of blood. Recruiting potential donors for red blood cells, plasma and platelets were also a big part of my responsibilities. In donor services I had to screen the patients before an actual donation; Medical History.

Direct Support Professional

REM WISCONSIN/The Mentor NETWORK - Brookfield, WI

1/2013 to 8/2019

My job responsibilities as a direct support professional was to assist individuals with developmental disabilities in residential facilities. Duties includes the following, meal prepping, setting up doctors appointments and mandate reports when needed, reassuring client independence, client activities, home activities, daily routines, assisting with client care as such as bathing, grooming, and passing out medications, etc. Familiar with g tube feedings, blood sugar monitoring, colostomy bag changing and other delegations, etc. Environmental Technician I

Aurora Health Care St.Luke's Medical Center - Milwaukee, WI 6/2007 to 11/ 2018

The nature of my disposition was to keep the environment free of any debris by reassuring cleanliness, as well as safe disinfected environments free of radicals that can harm sick individuals. The usage of my equipment included professional solutions, pre watered and mixed formulas of many kinds for a multitude of reasons. Customer Service/Deli team leader-Pm shift

Roundy's - Milwaukee, WI

4/2007 to 10/ 2015

This position required quite some multitasking as well as leadership amongst the deli clerks throughout the department . Task included the following, customer service (being number one), preparation of vendor set ups

(shows), preparation for special occasions for customers (parties, meetings, baby showers and banquets), also another major part of my responsibilities included pm/ night auditing, special promotions, etc and also floor sets( when the department is rearranged) to keep the attraction of the customers. Teller I

TCF Bank - Milwaukee, WI

8/ 2009 to 3/2010

As a Teller, I was responsible for transitions, deposits, auditing the vault with management, savings bonds, money orders, cd's for current and future investments, selling accounts, closing accounts, and financial literacy overall. Sales Representative/ Keyholder(part time manager) Lane Bryan Inc - Milwaukee, WI

2/2004 to 6/2009

This opportunity in sales allowed me to learn the different strategies to use in the sales world to better understand driven goals. A lot of my duties required remaining professional, along with the ability to persuade customers to buy elegant professional clothing while purchasing a store credit! In this opportunity, it was business casual attire at all times. After one year of reaching store goals and over, I was promoted to a keyholder which involved a great deal of management duties. The duties consisted of setting goals for the store, as well as residual goals, checking in merchandise, floor sets, opening and closing store.About six months into my keyholder position I was eventually promoted to assistant store manager .

Education

Currently enrolled in BSBA with Business Development Emphasis Colorado Technical University-Online - Milwaukee, WI

August 2017 to Present

2 years in Business Technology

Stevens-Henager College-Murray - Colorado Springs, CO January 2012 to August 2014

High school diploma or GED in Basic

Project Stay Senior Institute - Milwaukee, WI

January 1999 to June 2001

Technical Training

Skills

• Direct Support (5 years) • Home Health (4 years) • CNA (5 years)• Direct Care (5 years) • Experience Administering Injections (1 year) • Phlebotomy (7 years) • Disability (3 years) • Customer Service (10 years) Infection Control Training (5 years)• Venipuncture (7years) • EMR Systems (Less than 1 year) • Critical Care Experience• Documentation review (15+ years) Epic (5 years• Documentation review (15+ years) • Medical office experience (2 years) • Medical terminology (15+ years) • Case Management • Triage (7 year) • Home Care (5 years) • Anatomy Knowledge (15+ years) • Clinical laboratory experience (2 years) • Caregiving (6 years) • Medication administration (6 years) • Microsoft Office (2 years) • Laboratory Procedures (6 years) • Vital Signs (16 years) • Acute care (5 years) • Computer skills (10+ years) • Sales (10 years) • Supervising experience (4 years) Certifications and Licenses

Dialysis Technician

1/201 to 5/ 2013

Dialysis Tech Training Center

Certified Phlebotomy Technician I

1/2005 to 2/2005

Capital Healthcare Training Center

Community Based Residential Facility

1/ 2016 to 2/2016

CBRF

Certified Nursing Assistant (CNA)

10/2000 to 10/2005

Expired registration (License needs renewal)

Financial Literacy/Money Management

1/2008 to 1/2010

Make Your Money Talk Program

Financial literacy

1/2014 to 2/2016

Make Your Money Talk program; Tom Barrett funded

Life and Health Insurance consultant

6/2018 to 7/2018

Primerica.

CPR Certification

12/2023 to 12/2024

American Heart Association

First Aid Certification

1/ 2016 to 1/2025

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