Customer Service Sales Associate

Kirtland Black

West Babylon, NY ***** • 347-***-**** • ********@*******.*** • WWW: Bold Profile

Education

Molloy University - Rockville Centre, NY

Professional Summary

Dynamic sales associate with a proven track record at Dicks Sporting Goods, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and fostering repeat business through effective communication and teamwork. Skilled in inventory control and maintaining a welcoming environment, ensuring a positive shopping experience for all customers. Reliable and experienced worker with proven success in completing construction projects on time and within budget. Knowledgeable in following instructions and safety protocols. Reliable construction professional with hands-on experience in various building projects. Skilled in operating machinery, handling tools, and following blueprints to ensure quality work. Strong focus on team collaboration, adapting to changing needs, and achieving project goals. Known for dependability, strong work ethic, and commitment to safety standards. Skills

• Customer service

• Teamwork and collaboration

• Time management

• Problem-solving skills

• Listening skills

• Problem-solving

• Reliable and punctual

• Goal oriented

• Outgoing personality

• Stocking and receiving

• Inventory control

Work History

Sales Associate, 10/2024 to Current

Dicks Sporting Goods – Melville, NY

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy.

• Prepared merchandise for sales floor by pricing or tagging.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Helped customers locate products and checked store system for merchandise at other sites. Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

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• Solved customer challenges by offering relevant products and services.

• Heavy Duty

Construction Worker, 06/2020 to 04/2024

KamKirt Plumbing and Construction – West Babylon, NY

• Utilized hammers, saws, squares, levels, and fastening devices to complete projects. Maintained clean and organized job sites, contributing to a safe working environment for all employees.

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• Loaded, unloaded, and moved material to and from storage and production areas. Worked independently in fast-paced environment while meeting productivity and quality expectations.

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