Customer Service Property Damage
Resume:
Bryson C. White
•
Alpharetta, GA 30022
Cell: 614-***-****
Email: ********@*****.***
OBJECTIVE
To take college and work experiences, leadership, team building and problem-solving skills and apply them in a corporate business environment.
SKILLS
·Self-motivated individual with strong work ethic
·Excellent presentation abilities and public speaking skills
·Able to coordinate multiple tasks simultaneously and work well under pressure
·Good communication skills
·Proficient in Microsoft Word, PowerPoint, Excel, E-mail/Internet operations
·Organized, Focused and Outgoing
WORK HISTORY
Federated Insurance Senior Claims Supervisor, Dunwoody, Georgia November 2022-Current
Provided excellent customer service.
Manager of office engagement.
Provided coaching and training to my team.
Managed high value complex bodily injury and property damage claims that are.
Provided in depth training to newer claims professionals.
Assigned claims per segmentation guidelines and company policies.
Negotiated claim settlements with claimants and attorneys.
Worked with defense attorney's developing and implementing litigation strategies for claims in suit.
Managed commercial property damage claims in my region which includes Delaware, Maryland, Georgia, Alabama, North Carolina, West Virginia, Virginia, Mississippi, and DC.
Utiliquest LLC Inc Regional Claims Manager, Alpharetta, Georgia June 2017-November 2022
Provided excellent customer service
Handled high profile property damage claims for Verizon, Columbia Gas/Nisource, American Electric Power, Dominion Energy, Georgia Power, and AT&T.
Managed commercial property damage claims in my region which includes Ohio, Indiana, Georgia, Virginia, and Maryland.
Managed a team of damage investigators to go on scene and gather necessary information in my region.
Assigned claims per segmentation guidelines and company policies.
Negotiated claim settlements with claimants and attorneys.
Worked with defense attorney's developing and implementing litigation strategies for claims in suit.
Created a claims handling process for Dycom industries subsidiary Lamberts Cable Splicing.
Liberty Mutual Insurance Commercial Claims Specialist II, Lawrenceville, Georgia May 2014-June 2017
·Provided excellent customer service
·Adjusted commercial insurance auto and bodily injury claims.
·Reviewed medical records and damage reports to evaluate claims.
·Negotiated claim settlements with claimants and attorneys.
·Vice President of Fun Committee in office to increase company morale.
·Worked with defense attorney's developing and implementing litigation strategies for claims in suit.
·Assigned claims per segmentation guidelines and company policies.
·Assumed responsibilities of senior when needed.
·Mentor for a newly hired associate.
·Helped train three newly hired associates on my team.
Miller Pipeline Inc Installer, Hilliard, Ohio July 2013- February-2014
·Installed natural gas commercial and residential pipelines
·Measured gas pressure and purity
Financial Services Representative, Nationwide Financial, Dublin, Ohio June 2011 — May 2013
·Process approximately 30 fund exchanges a day.
·Perform multiple allocation changes a day.
·Process contribution changes, and loans for state employees up to 25 times a day.
·Successfully complete assigned tasks to meet departmental goals.
·Provide excellent customer service to clients and prospective clients.
·Provide investment information to clients, while following FINRA regulations and guidelines.
Human Resources Specialist, Consumer Support Services, Westerville, Ohio May 2009 — June 2011
·Provided exceptional training to field representatives on company policies and procedures, abuse and neglect criteria, professionalism in the workplace, and other state-mandated certification training.
·Conducted audits on personnel files and quality supporting documentation per internal and state-mandated regulations.
·Completed all state audits successfully.
·Performed background investigations on new hires.
·Coordinated, researched, uploaded, and maintained payroll excel files to meet payroll deadlines.
Business Research Group, University of Dayton, School of Business, Dayton, Ohio Fall 2007 - Fall 2008
·Assisted administrative responsibilities and providing excellent customer service.
·Coordinated and updated online jobs database by required deadlines.
·Trained new student workers on departmental procedures and policies.
Delivery Driver/Warehouse Worker, Columbus Window Company, Columbus, Ohio Summer 2007
·Collaborated with diverse customers and management to identify customers' window and door needs.
·Delivered and installed windows, regular doors and sliding doors.
Market Researcher, University of Dayton, Miram School of Business Winter/Spring 2007
·Conducted market surveys that identified consumer needs for businesses to better direct their products and services.
·Trained new hires on departmental policies and procedures.
Document Clerk, Nationwide Insurance Company, Dublin, Ohio Summer 2006
·Researched return mail for correct addresses via internet website.
·Recreated original correspondence with new addresses via Microsoft Word and Access database programs.
·Collated and stuffed correspondence into applicable envelopes for mailing.
·Prepared and batched documents to be scanned to an imaging workflow system.
·Worked with team members to meet quarter-end, month-end and year-end quotas.
EXTRACURRICULAR ACTIVITIES
Leadership/Management Club, 2007
College Football, 2006
High School Football 2002-2005, Track 2000-2004, Basketball 2002-2003
EDUCATION
Degree: B.S. Business Administration, Franklin University, May 2011
Major: Business Leadership/Management, University of Dayton, 2005-2009
Financial Designation: Series 6, August 2011, Georgia Insurance Adjusters License July 2014
Diploma: Bexley High School, June 2005
Honors: The Ohio State University Juniors Scholar Award, 2004
August Customer Service All-Star for Liberty Mutual Insurance, 2016
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