Customer Service Representative

Thomas Hooper, Technical Manager

Tampa, *****, US, 813-***-****, *.*********@*****.***

SUMMARY Enthusiastic Customer Service Representative with extensive experience in client interactions and administrative support. Over 14 years in customer service roles, enhancing client satisfaction through effective communication and problem resolution. Proven ability to manage multiple tasks efficiently while maintaining attention to detail, as demonstrated by successful coordination of operations at Home Shopping Network. WORK EXPERIENCE

Mar 2025 – Apr 2025

Sep 2024 – Mar 2025

Customer Service Representative, Intuit Contract job Tampa, USA Customer Service Representative, Spectrum Tampa, USA Jan 2024 – Mar 2024 Delivery Driver, Uber Eats Tampa Facilitated timely food deliveries to home customers, enhancing overall customer satisfaction while navigating efficiently through the local area. Jan 2005 – Aug 2019 Enterprise Operations Center Supervisor, Home Saint Petersburg, USA Shopping Network

Supervised a team of three Systems Analysts, fostering collaboration to optimize departmental workflows.

Ensured the availability of mission-critical systems by managing first-line support and coordinating with second-tier support when necessary. Monitored and diagnosed system issues using advanced analytical techniques to ensure prompt resolution.

Evaluated, installed, configured, and troubleshot monitoring processes utilizing the BMC Patrol product to enhance operational efficiency. Configured, maintained, and troubleshot Interlink BES, contributing to system reliability. Acted as the primary liaison for BMC product support, enabling smooth communication and support.

Appraised, tested, and recommended innovative automation products to drive value addition within HSN's operations.

Nov 2003 – Apr 2005 Unemployed, NonEssentials Temple Terrace, USA Utilized an Early Out Package and dedicated the year 2004 to personal time and exploration.

Aug 1980 – Nov 2003 Technical Manager, GTE Data Services/Verizon Tampa Progressively advanced through multiple positions, starting as a Data Entry Clerk and culminating in the role of Technical Manager, gaining extensive experience in IT operations and management.

EDUCATION

Jun 2001 – Sep 2003 University of Phoenix Temple Terrace, USA Bachelor of Science, Information Technology

SKILLS Windows (Windows 7 and 10) Unix (Solaris)

Linux (Red Hat and SuSe) Microsoft Office (Word, Excel, PowerPoint, Visio)

BMC Patrol Interlink BES

Analytical skills Planning

Organizational skills Persuasive communication

Supervision Problem-solving

Scheduling Data Entry

Customer Service Communication

Organization Remote Work Experience

Follow-Up Tech-Savvy

Contact this candidate