Business Analyst Systems

LaNesha Lacey

*******@*****.*** 469-***-**** Dallas, TX

Professional Summary

Seasoned Business Analyst with over 10 years of experience across the mortgage, finance, and capital markets industries. Proven expertise in business process improvement, CRM systems, risk analysis, and requirements gathering. Highly skilled in implementing and supporting LOS platforms including Encompass 360 and Blue Sage, performing UAT, and working cross-functionally with developers, UX teams, and senior stakeholders. Strong analytical background with hands-on experience in reporting, data interpretation, and policy enhancement. Adept at delivering user-centric solutions and driving operational efficiency through technology and process innovation.

Core Competencies

- Business Analysis & Strategy: Requirements Gathering, Stakeholder Engagement, Use Cases, SDLC, Risk Analysis, Change Management

- Systems & Tools: Encompass 360, Blue Sage, Optimal Blue, Salesforce, Microsoft Project, Azure DevOps, SAP, DCC/DCRM, IBM Blueworks

- Data & Reporting: Tableau, Power BI, SQL, Excel (VLOOKUP, Pivot Tables, Macros), Ad Hoc Reporting, KPI Metrics

- Project Management: Agile/Scrum Methodologies, JIRA, UAT/DEV/PROD Testing, Process Mapping, Documentation

- Other Skills: CRM Administration, Financial Analysis, Notary Certified (Texas), AI Implementation, Retail & B2B/B2C Operations

Professional Experience

Business Systems Analyst, Production Solutions – Mortgage Investors Group

Jul 2024 – Nov 2024

• Led business analysis efforts for LOS migration project (Encompass 360 to Blue Sage).

• Collaborated with stakeholders to gather requirements and provide documentation to UX and development teams.

• Utilized Excel PivotTables and risk analysis for reporting and forecasting.

• Conducted UAT, developed test cases, and collaborated with DevOps on feature testing and implementation.

• Reported weekly to leadership on project risks and progress.

Business Analyst, Change Management – Mr. Cooper Mortgage

Aug 2023 – Feb 2024

• Supported Flash Income System project integration with Lender Price and Encompass 360.

• Authored business requirements, user stories, and risk assessments.

• Managed stakeholder communications and aligned UX design with project needs.

• Used Azure DevOps and IBM Blueworks to enhance development workflows and process mapping.

Senior Pricing Analyst / Business Systems Analyst – Homeward Mortgage

Jun 2021 – Jul 2023

• Managed daily pricing analysis including rate forecasting using US Treasury trends.

• Facilitated launch of Secondary department and Lock Desk operations.

• Maintained Encompass 360 configurations and developed gain/loss financial reports.

• Reviewed XML/JSON configurations and conducted system testing across environments.

• Led presentations for risk forums and C-suite updates; owned KPI and revenue reports.

Business Systems Analyst Team Lead – Calyx Technologies

Aug 2014 – Jun 2019

• Promoted to team lead; managed agile team operations and client-facing projects.

• Directed JIRA ticket resolution and escalations, maintained Salesforce CRM data.

• Supported UX/UI testing and collaborated with developers for product lifecycle updates.

• Produced detailed documentation for training, manuals, and marketing collateral.

Education

B.B.A. – Business Administration

Strayer University – In Progress

High School Diploma

DeSoto High School – 2004

Certifications & Technical Proficiencies

- Certified Texas Notary

- Software & Platforms: Encompass 360, Blue Sage, Optimal Blue, Salesforce, Tableau, Power BI, SAP, Microsoft Office Suite, Google Workspace

- Project & Dev Tools: Azure DevOps, JIRA, Visio, IBM Blueworks

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