Case Manager Data Quality
Resume:
Phoenix, Arizona
Durham, NC
IDARA UTIN
Personal Summary
Analytical professional with hands-on experience collecting, cleaning, and evaluating large data sets to support business planning and performance tracking. Proficient in SQL, Python, R, and advanced Excel for querying and transforming data, and experienced with building clear dashboards and reports in Tableau and Power BI. Skilled at identifying patterns and anomalies, preparing statistical models, and presenting findings in straightforward terms to managers and non-technical colleagues. Familiar with maintaining data quality standards, automating repetitive processes, and ensuring compliance with privacy regulations. Skills
Data analysis
Performance measurement
Data collection
Compliance standards
Data integration
Predictive modeling
Data privacy
Statistical analysis
Data mining
Dashboard development
Data visualization
interpretation
Employment History
Resettlement Case Manager
Church World Service Refugee Resettlement Agency
Coordinated intake and needs assessments for over 120 refugee and asylum-seeking individuals annually, using standardized screening tools to identify housing, employment, and health priorities within the first 72 hours of arrival. Developed individualized resettlement plans by collaborating with clients, community partners, and healthcare providers; achieved a 95% on-time service delivery rate across housing, schooling, and social services. Facilitated access to public benefits and legal documentation (work permits, social security cards, medical coverage) within an average of 30 days of arrival, reducing delays by 25% compared to previous years. Monitored client progress through scheduled home visits and digital case files, resulting in 85% of clients reaching self-sufficiency benchmarks within six months.
Assistant Program Coordinator
Church World Service Refugee Resettlement Agency
Collected and ratified documents for grant submissions, contributing to a 100% renewal rate during the funding cycle. Guided and mentored four interns and volunteers on program procedures, raising team output by 30%. Planned and ran events and outreach sessions, drawing 200+ attendees and increasing community participation by 15%. Produced clear progress summaries and presentations for leadership, enabling data-driven decisions aligned with organizational goals. Business Accountant Assistant
Cleno Health Foundation
Recorded, proven, and classified financial transactions under company policy, achieving a 98% external audit approval rate. Liaised with procurement and project teams to streamline expense approvals, cutting processing time by 15%. Prepared and delivered concise weekly cash flow and performance summaries to management, improving resource allocation decisions. Safeguarded and maintained confidential financial records in strict compliance with internal controls and statutory requirements. Entry Level Data Clerk
Cleno Health Foundation
Processed and verified over 2,500 data records weekly by accurately entering information from paper and digital forms into the company database, ensuring 98% error-free data.
Organized and maintained digital filing systems by categorizing incoming documents using clear indexing rules, reducing retrieval time by 30%.
Cross-checked and reconciled customer and inventory records with departmental reports, identifying and correcting an average of 150 discrepancies per month.
Generated and distributed weekly data quality reports to supervisors, highlighting trends and anomalies, which improved decision- making speed by 20%.
Education
MASTER OF BUSINESS ADMINISTRATION: EMPHASIS IN CYBERSECURITY Grand Canyon University
Focused on project management within the information technology sector, achieving an 87% cumulative GPA. Active member of the Tech and Marketing Club
GPA: 87%
BACHELOR OF ARTS: PUBLIC RELATIONS, APPLIED BEHAVIORAL HEALTH North Carolina Central University
Studied public relations and behavioral health, participating in clubs such as the Black Student Association, Marketing Club, and The Movement Club as a Dance Coordinator.
Durham North Carolina 919-***-**** *******@*****.***
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