Services Qualifications

Curriculumvitae

PERSONALINFORMATION MumbaChibale

096*******;097*******

*****.*********@*****.***

PERSONALSUMMARY

Accomplishedandhighlymotivatedproductionteamsandcustomerservice&salesprofessionalwith overtenyearsworkexperience,andatrackrecordinimplementingnewprocedures,andadministrative systemswhichhavebeencontributingtothesmoothrunningofthedepartmentandtheorganizationas whole.Ihavesoundjudgment,proactiveandahighlyeffectivecustomercentricspecialistwhocan interactacrosscultures.Further,Iamtolerantandabletoworkwithminimumsupervision. WORKEXPERIENCE

08/2024-12/2024 SalesandMarketingConsultant

DSSolarHomeSystemZambiaLimited

-Maintainstrongrelationshipswithexistingclientsandprovideexceptional customerservice.

-AchievesalestargetsandKPIssetbymanagement.

-Colaboratewithmarketingteamtocreateeffectivesalesstrategiestodrive businessgrowth.

-Conductmarketresearchtounderstandcustomerneeds,markettrends andcompetitivelandscape.

11/2022-11/2023 LoanConsultant

SpectrumCreditZambiaLimited

-Generatesalesleadsandconvertthemintosalesopportunity.

-Maintainconstantcommunicationwithclients.

-Understandingcustomers'financialneedsandprovidetailoredsolutions.

-Stayinguptodateonlendingproducts,servicesandpolicies.

-Assistingcustomerswithloanapplicationanddocumentation.

-Evaluatingcustomers'creditworthinessandmakingrecommendations. 05/2017-05/2022 CustomerServiceandSalesSupport

MTNZambia

-Meetingmonthlytargetstoenhancetheoveralperformance.

-Buildingsustainablerelationshipsandtrustthroughopenandinteractive communication.

-Makingfolow-upsonbothnewandoldcustomerstoassessthe customers’needs.

-Provideaccurate,validandcompleteinformationaboutproductsand services.

-Managingmobilemoneytransfersandbankingservices.

-Upholdingcompanybrandhencegeneratingmoresalesleadsthatdevelop intonewcustomers.

-Acquiringmuchknowledgeoneverynewproductinordertobereadyto answercustomerspolitely.

-Identifyingandassessingcustomerswhowouldgetproductsofmorevalue henceswitchingtheirplantoahighertier.

-Handlecustomercomplaintsandquestions,providingappropriatesolutions andalternativeswithinthetimelimit.

01/2014-04/2017 SalesCoordinator

FamilyPoultryFarm

-Monitoringthechickengrowthpatterntoensurecompliancewithstipulated standards,eg:graphsfromhybrid.

-Keepingweeklyinventoryofpoultrythereforeimplementingplansand strategieswhichhelptomeetthetargets.

-Assessingnewbusinessopportunitiesaswelascheckingrisksthatcan affectthebusinessnegatively.

-Coordinatingdispatch,salesandmanagingcustomerrelationships. 11/2006–12/2009 ProductionSupervisor

MonarchSteelCompanyPLC

-Ensuredtomeetproductionandsalestargetswithinthegivenbusiness time.

-AcquiredexperienceinalaspectsofSupplierRelationshipmanagement.

-Ensuredthatproblemsgetsolvedusinganalyticalskilstointerpret production

andsalesperformanceandmarkettrendinformation.

-Exploredvariousmarketavenuesfornewbusinessopportunities.

-Administeredworkinstructionstomyassistantandthoseunderus depending

onwhatneededtocomefirst.

-Ensuredproductsafetyforcustomersinordertoavoidnegativefeedback andconductedqualitychecksonproductspriortotheirreleaseforsale. 03/2004-10/2006 SalesandMarketingOfficer

GBMMilingCompanyLtd

-Managedstaffandwasabletodirectamotivated,successfulandresult- orientedsalesforce.

-Colaboratedwithmysuperiorinestablishingandrecommendingthemost realisticsalesgoalsfortheCompany.

-Managedalassignedlinesofworktomaximizesalesrevenuesand corporateobjectives.

-Gotequippedonhowtooperateinafast-pacedmarketandtopreparegood reportsdaily.

EDUCATIONANDTRAINING

2010-2013-BachelorsDegreeinProductionManagement

CopperbeltUniversity–CopperbeltProvince,Kitwe.

2001-2003-DiplomainProductionManagement

EvelynHoneColege–LusakaProvince,Lusaka.

1995-1999-GradeTwelveFulCertificate

KabundiSecondarySchool–CopperbeltProvince,Chingola. REFEREES

1.MisheckMbale

HumanResources&AdministrationManager

DSSolarHomeSystemsLtd

Email:**************@*****.***

Cel:096*******

2.YuneNyemvuka

MTNZambiaLtd

RegionalManagerSouth-ServiceCentreOperations

Email:****.********@***.***

Cel:096*******

3.O'brienMakusaChombolola

WeirMineralsCompany

CommercialManager(FormerMonarchSteelCompanySalesServiceRepresentative) Email:************@*****.**.**

Cel:097*******

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