General Manager Customer Service

EMILY ENDERSBEE

CUSTOMER SERVICE LEAD

**** * ****** **** **, Arlington, 22204, United States *****.*********@*****.*** 571-***-**** PROFILE

Results-driven leader with experience managing gym operations and supporting high-volume restaurant teams. Skilled in staff training, scheduling, and customer engagement, with a track record of improving efficiency and fostering strong team performance.

PROFESSIONAL EXPERIENCE

Gym Manager, Anytime Fitness, Warrenton June 2025 — Present Oversaw daily gym operations and ensured exceptional member experiences. Managed staff scheduling and training to enhance service delivery. Implemented customer feedback systems to drive improvements. Developed promotional strategies to increase membership retention. Fostered a positive community atmosphere to enhance member engagement. Server, Denim and Pearls, Warrenton July 2024 — May 2025 Delivered friendly and attentive service in a fast-paced restaurant environment, ensuring guest satisfaction from greeting to checkout

Accurately took and entered orders, coordinated with kitchen staff, and managed multiple tables simultaneously Handled cash and credit transactions, processed payments, and balanced checks with accuracy Maintained a clean and organized dining area while adhering to health and safety standards Built strong rapport with guests, upselling menu items and enhancing overall dining experiences Bartender, Orlean Market, Orlean May 2022 — January 2024 Prepared and served a wide range of beer and wine while ensuring responsible alcohol service in compliance with Virginia ABC regulations.

Delivered warm, attentive customer service in a family-friendly, community-driven environment featuring live music and special events.

Managed bar setup, stock, and cleanliness; maintained inventory and supplies to ensure smooth service. Handled POS transactions, cash management, and customer tabs with accuracy and efficiency. Collaborated with kitchen and deli staff to coordinate food and beverage service, including pairing recommendations and timely order delivery.

Supported outdoor and live music events by setting up and managing beverage service stations, enhancing guest experiences.

EDUCATION

Bachelor May 2023 — Present

George Mason, Fairfax

Focus on cognitive and behavioral neuroscience, bio-psychology, and applied research methods Completed advanced coursework in statistics, psychological testing, and developmental psychology Developed skills in data analysis (SPSS, Excel), academic writing, and scientific inquiry Engaged in professional development through practicum/community-based psychology projects TECHNICAL SKILLS

Customer Service Facility Management Attention to Detail Organization Interpersonal Relations