Customer Service Part-Time

Carol A. Hastings

Brentwood, TN • 615-***-**** • ***************@*****.***

Objective

Dependable and motivated professional seeking part-time or seasonal employment. Available evenings and weekends. Brings strong organizational skills, customer service experience, and a proven record of reliability in both team and independent work environments. Skills

• Strong customer service and communication skills

• Dependable, punctual, and flexible with scheduling

• Quick learner, adaptable to new roles and responsibilities

• Organized and efficient with multitasking abilities

• Team-oriented with strong interpersonal skills

Work Experience

Community Health Systems/PASI – Brentwood, TN

Payment Compliance Analyst / Insurance Collections

• Conducted detailed research, problem-solving, and customer support with clients and payors.

• Managed claims, billing, and payment processes with strict attention to accuracy and deadlines.

• Built strong communication skills through frequent contact with patients, attorneys, and insurance representatives.

CNA Insurance – Donelson, TN

Employee Claim Analyst

• Reviewed and audited claims for accuracy while ensuring compliance with company standards.

• Assisted employees and customers with claim processes, demonstrating professionalism and empathy.

• Collaborated with multiple departments including case management and legal teams. Education

[High School or College Name], [Location] – Diploma or Coursework Availability

• Monday: After 5:30 PM

• Tuesday: After 5:30 PM

• Thursday: After 5:30 PM

• Friday: Morning availability

• Saturday: Afternoon availability

• Sunday: All day

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