Customer Service Sales Manager
Resume:
Letitia Penaloza
Aurora, IL
I am actively looking for new jobs and am open to all types of work experiences. Work Experience
Warehouse Worker
Meijer
January 2023 - present
• Sort materials or objects for processing or transport.
• Load shipments, belongings, or materials.
Sales Manager
Family Dollar
November 2021 - January 2023
• Resolve customer complaints or problems.
• Analyze financial records or reports to determine state of operations. Post a Job
Job title, company or industry
• Direct sales, marketing, or customer service activities.
• Determine pricing or monetary policies.
• Supervise employees.
Support manager
Walmart
August 2018 - June 2021
• Developed systems and procedures to improve the quality and efficiency of operations and delivered business strategy.
• Maintained project quality with a hands-on management style.
• Kept track of employee and customer interactions Optical technician
Walmart
January 2017 - September 2018
• Answered an average of 50 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about
new products.
Homeline Department Manager
Walmart
December 2016 - February 2017
• Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
• Was in charge of end-to-end stock
Tle service writer
Walmart
August 2014 - February 2017
Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
• Customer service training processes were implemented and developed by me.
• Promoted a superior customer experience by respond Crew trainer
Taco bell
December 2009 - June 2013
• Set a positive example for my teammates by providing high-quality, efficient service.
• Performed a variety of tasks with little supervision, such as inventory counting, Count registers by hand, and Closing procedures.
• Responded to customer
Skills
Skills
Cognitive Skills
Active Listening Adaptability Critical Thinking Communication Judgment and Decision Making Problem Solving Reading Comprehension Willingness to Learn Writing
Management Skills
Managing Employees Managing Time Managing Money
Managing Equipment and Resources
Interpersonal Skills
Customer Service Teamwork Leading by Influence Training Others Conflict Management Empathy
Education
High school
July 1993 - May 1997
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