Customer Service Guest
Resume:
Saloncia
Thomas
Saloncia Thomas
Charlotte, NC
**************@*****.***
Objective
A hard-working dedicated professional with a passion for working with people. I currently have 4 years of customer service experience, and I’m able to adapt to any environment when it comes to customer service. Strong skills working with the public and on the phone. Will always deliver the best customer service as possible. I am currently looking to stay in customer services so I can continue to grow my talent and strive for greatness.
Employment History
Target / Guest Service Advocate
September 2023 - January 2024, Charlotte, NC
• Demonstrated a service culture that prioritizes the guest service experience by delivering the service standard
• Engaged with guests in a genuine way, which includes asking questions to better understand their specific needs
• Demonstrated knowledge about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
• Delivered easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
• Demonstrated a culture of ethical conduct, safety and compliance
Harbor Freight Tools / Cashier / Logistics
May 2023 - July 2023, Corsicana, TX
• Proficiently handed transactions and maintained accuracy.
• Unloaded trucks in a timely manner
• Organized stock replenishment.
• Handled various sales transactions
• Maintain a safe, clean, and organized store
Dollar General / Cashier
December 2022 - July 2023, Corsicana, TX
• Stocked merchandise
• Assisted customers by locating merchandise
• Comply with company policies and procedures.
• Operated cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
• Collected payment from customer and make change. Super One Foods / Cashier
September 2021 - April 2022, Corsicana, TX
• Ringed up customers' purchases
• Handled cash, credit, or check transactions with customers
• Bagged purchases
• Provide excellent customer service
• Maintain store cleanliness
Applebee’s / Host
April 2021 - July 2021, Corsicana, TX
● Welcomed guests to the venue
● Managed reservations
● Escorted customers to assigned dining or bar areas
● Provided menus and announce Waiter/Waitress’s name
● Coordinated with wait staff about available seating options
● Maintained a clean reception area
● Answered incoming calls and address customers’ queries Bush’s Chicken / Carhop / Cashier
September 2020 - December 2020, Corsicana TX
• Provided a pleasant and efficient customer-focused experience.
• Resolved customer issues and answered questions about offerings and purchasing processes.
• Processed return transactions.
• Collected payments by accepting cash, checks, or charge payments and makes change for customers.
• Balanced cash drawer by counting cash at the beginning and end of work shifts by following checkout procedures.
• Maintained a clean and orderly workstation.
Wendy’s / Crew Member/ Cashier
June 2020 - August 2020, Corsicana, TX
● Answered guest questions regarding menu, pricing, and other related questions.
● Balanced cash drawer and open and close according to restaurant and cash handling procedures.
● Took and completed orders for guests.
● Food preparation.
● Maintained proper food handling standards
● Stocked restaurant and lobby area as needed
● Maintained restaurant cleanliness.
Education
Corsicana High School, Corsicana TX
High School Diploma
August 2018 - May 2022
Skills
- Strong communication skills
- Amicable customer service
- Strong work ethic
- Active Listening
- Leadership
- Conflict Resolution
- Computer Skills
- Adaptability
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