Technical Writer It Services

SIDDHARTHA BISWAS

+91-971******* ***********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and tech-savvy Technical Writer with 11+ years of experience crafting clear, concise, and user-focused documentation for IT services, SaaS platforms, cloud technologies, and healthcare solutions. Proven track record in creating API documentation, user manuals, help content, knowledge base articles, and SOPs. Experienced in Agile/Scrum environments and skilled at collaborating with cross-functional teams including developers, product managers, QA, and UX. Proficient in industry-standard tools and optimizing content for both end users and search engines. CORE SKILLS & TOOLS

Technical Writing API Documentation SaaS & Cloud Technologies Agile Methodology Documentation Lifecycle User Manuals & Guides Release Notes Content Architecture Version Control (Git, GitHub) Content Management Systems (CMS) Snagit Miro Lucidchart Tools: Confluence Jira Microsoft Office Google Workspace SEO Best Practices Grammarly PROFESSIONAL EXPERIENCE

Technical Documentation Lead

AMAN TECHNOLOGIES, Noida, India Apr 2018 – Present Clients: Cloud-based SaaS products, health-tech platforms, IT service providers

• Created and maintained user guides, onboarding documentation, release notes, and FAQs for different tech companies, startups, and SaaS providers.

• Collaborated with engineering and product teams to draft API documentation (RESTful), system architecture diagrams, and configuration manuals.

• Designed and managed online help centers and knowledge bases to improve customer self- service.

• Aligned documentation style with brand voice and UX writing standards.

• Implemented content reuse strategies and templates for scalable documentation.

• Conducted regular audits to ensure technical accuracy and compliance with accessibility standards.

Sr. Technical Writer

MAVTECH SOLUTIONS, Noida, India Jul 2014 – Mar 2018 Clients: IT consulting firms, B2B SaaS providers, healthcare IT platforms

• Authored and edited software documentation, including installation guides, admin manuals, and troubleshooting procedures.

• Worked closely with software engineers to gather technical inputs and translate them into end-user-friendly language.

• Created documentation for both internal (technical SOPs, onboarding) and external

(marketing datasheets, case studies) use.

• Led a documentation team of 4 and established workflow processes that reduced review cycles.

• Built a repository of reusable components and style guides for consistent and efficient documentation.

EDUCATION

MBA – Human Resources

Jodhpur University, Rajasthan

Bachelor of Computer Applications (BCA)

Radha Govind University, Jharkhand

BA (Hons) – Hindi Literature

Hindi Sahitya Sammelan, Allahabad

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