C++ Technical Support

Rashaud Johnson

Sacramento, CA

************@*****.***

Objective

Motivated Computer Science graduate with strong technical support experience, programming skills in C++, and a deep interest in data analytics and healthcare IT. Eager to apply my knowledge of system troubleshooting, user support, and digital workflows in an entry-level PACS Administrator role. Actively preparing for CompTIA A+ certification and committed to contributing to healthcare operations through reliable system performance and data integrity.

Education

Sacramento City College, Sacramento, CA

Associate Degree in Computer Science Sept 2020 – May 2024

- Dean’s List (2021)

- Group project: Developed a basic game in C++

- Learned JavaScript fundamentals

- Preparing for CompTIA A+ certification

Trinity Catholic High School, St. Louis, MO

High School Diploma Oct 2015 – May 2019

- Varsity Basketball Captain (Set 3-point record, Second Team All-Conference)

- Member of Student Council

- Studied Fashion Design

Technical Skills

- Programming: C++, JavaScript

- IT Support: Hardware/Software Troubleshooting, Ticketing Systems, System Maintenance

- Tools: Windows, macOS, Microsoft Office, Basic Networking (IP, routers, switches)

- Healthcare Tech Interests: PACS Systems, DICOM, HL7 Standards, Imaging Informatics

- Soft Skills: Communication, Problem Solving, Team Collaboration, Time Management

- AZ 900 Microsoft Certificatation

Professional Experience

Help Desk Assistant

Pickup USA Basketball – Sacramento, CA

Oct 2024 – Present

- Greeted members and facilitated gym operations, including game management and member support

- Maintained organized scheduling for games and promoted service upgrades

- Acted as in-house referee and resolved customer concerns efficiently

Sales Associate

Shoe Palace – Roseville, CA

Sept 2021 – Mar 2022

- Delivered customer service in a fast-paced retail setting

- Boosted sales through relationship-building and upselling

- Handled register operations, inventory restocking, and conflict resolution

IT Intern

World Wide Technology – St. Louis, MO

Apr 2020 – Aug 2021

- Provided user support via phone, email, and in-person

- Diagnosed and resolved hardware/software issues; maintained ticketing documentation

- Assisted with system updates and maintenance alongside senior IT staff

- Learned networking basics and gathered feedback to improve IT services

Project Highlight

Aircraft Emergency Simulator (C++ Project)

- Developed a troubleshooting program for mid-flight emergencies

- Used logical conditionals and menu-driven interface to simulate real-time decisions

- Practiced input validation, modular coding, and user communication features

Additional Accomplishments

- “Best Dressed for Success” Award (3 consecutive years)

- Leadership in athletics and academics

- Demonstrated adaptability in both customer-facing and technical environments

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