Customer Service Administrative Support

KIMMOY MCKENZIE

Kingston TEL:876-***-**** Email:***************@*****.***

Objective

Motivated and customer-focused professional with experience in retail management, administrative support and marketing. Skilled in handling customer inquiries, problem-solving, and ensuring efficient daily operations. Seeking to contribute strong organizational,communication and tactical marketing skills to not only strengthen but also extend the reach of this prestigious organization.

Professional Experience

Surf Style Retail Store – Panama City, Florida

Store Manager (05/2021 – 09/2021)

• Supervised daily store operations, including staff scheduling, inventory management, and customer service.

• Resolved customer complaints and inquiries with professionalism, ensuring satisfaction and repeat business.

• Trained and motivated team members to meet sales targets and deliver excellent service.

• Maintained accurate financial transactions and daily sales reports.

Cascade Primary School – Cascade,Portland

Administrative Assistant (01/2022 – 01/2023)

• Provided front desk support, answering calls, emails, and assisting parents, staff, and students.

• Managed student records, correspondence, and filing systems with attention to detail.

• Assisted in organizing school events, scheduling meetings, and preparing reports.

First Choice Events and Promotional Services- Kingston

Brand Amassador (10/2024-01/2025)

●Represented various brands positiuuvely in-person at different events.

●Provide insights to the company about customer preferences and suggestions.

●Attended pop-ups and promotional events.

●Help attract customers through Word of mouth marketing &Experiental Marketing.

Skills

• Customer Service & Communication

• Data Entry & Record Keeping

• Problem-Solving & Critical Thinking

• Retail Operations & Sales Support

• Microsoft Office Suite (Word, Excel, Outlook)

Education

The Titchfield High School

University of Technology -Marketing (Pursing)

Qualifications

English Language ( 2)

Mathematics (3)

Maths City and Guilds( Distinction)

Principle of businesses( 1)

Office Administration (2)

Electronic Document Preparation (2)

Human and Soical Biology (2)

Principles of Economic (3)

High School Diploma (2018-2022)

Business Administration Certification

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