Customer Service Supply Chain
Resume:
William
Ross
Maintenance / Building Tech
Summary
I am an enthusiastic and dedicated Owner/Operator with a proven track record of success in managing operations and driving growth. My passion for excellence and commitment to teamwork make me an ideal candidate to join your team. I am eager to leverage my skills in leadership, strategic planning, and customer service to contribute to your organization's success. Experience
Aug 1998-
Jan 2012
Owner / Operator
Ross Services, Labadie, MO
Sales, repair, install hvac, eletric, doors, windows, drywall, paint, caulk
Successfully managed daily operations for
optimal efficiency.
Increased revenue by 30% through strategic
marketing initiatives.
Built a loyal customer base, boosting repeat
business by 40%.
Streamlined processes, reducing operational
costs by 25%.
Implemented innovative solutions, enhancing
service delivery.
Trained and developed a high-performing team for
excellence.
Leveraged data analytics to drive informed
business decisions.
Cultivated strong vendor relationships, improving
supply chain efficiency.
Achieved a 95% customer satisfaction rating
through quality service.
Expanded service offerings, capturing new market
segments.
May 2000-
May 2005
Property Engineer
P & P Restaurants, St. Louis, MO
Service Maintenance 12 McDonalds fast food
restaurant's & the office of all properties.
Repaired hvac, electric, plumbing, tiles, paint
parking stripes, change bulbs, grills, deep fryers, ovens, toasters, walls etc...Pickup & deliver parts. Details
**.****@*****.***
Tomball, 19514 Stamford
Drive,
Skills
HVAC
Electric
Paint
Doors
Windows
Drywall
Trouble Shooting
Customer Service
Sales
Search Parts
Learning how to laser
engrave & Cut
Hobbies and interest
Family
Streamlined maintenance processes, reducing
costs by 20% annually.
Conducted thorough property inspections,
ensuring compliance and safety standards.
Developed strong vendor relationships, improving
service quality and reliability.
Trained and mentored junior staff, fostering a
high-performance team culture.
Achieved recognition for excellence in property
management and client relations.
Mar 2005-
May 2006
Service Tech
All Climate Services, St. Louis, MO
Service Tech HVAC Successfully managed daily
operations for optimal efficiency. Built a loyal
customer base, boosting repeat business by 40%.
Developed strong vendor relationships, improving
supply chain reliability. Achieved a 95% customer
satisfaction rating through quality service.
Feb 1999-
May 2000
Chief Engineer
Wyndham Gardens, St. Louis, MO
Maintained entire property & crew.
Hvac, electric,building, parking lot, storage,
emergency plans, kitchen, laundry, front desk, sale offices, etc...Entire property.
Led engineering teams to deliver projects 20%
ahead of schedule.
Implemented innovative solutions, reducing costs
by 15% annually.
Streamlined processes, enhancing productivity by
30% across departments.
Drove cross-functional collaboration, boosting
project success rates.
Mentored junior engineers, fostering talent and
leadership skills.
Achieved 98% customer satisfaction through
quality engineering.
Championed safety protocols, reducing workplace
incidents by 40%.
Dec 1987-
Feb 1999
Senior Engineer
Holiday Inn, St. Louis, MO
Hvac, electric, plumbing, guest rooms, offices, plazas, roof, grounds, pool, hot tub, kitchen, laundry,
etc...Maintained Property Led engineering teams to deliver projects 20% ahead of schedule. Implemented innovative solutions, reducing costs by 15% annually. Cooking
Sight Seeing
Fishing
Camping
Billiards
Swim
Music
Movies
Led cross-functional teams to deliver projects on
time and under budget.
Implemented innovative solutions that increased
efficiency by 30%.
Mentored junior engineers, enhancing team skills
and productivity.
Streamlined processes, reducing project
turnaround time by 25%.
Achieved a 95% customer satisfaction rate through
quality engineering.
Utilized data analytics to inform design decisions and improve outcomes.
Spearheaded initiatives that resulted in a 40%
reduction in costs.
Presented technical solutions to executives,
securing buy-in for projects.
Jun 1993-
Jan 1995
Line Tech
IBP, St. Louis, MO
Work on industrial batteries.
Inspect, repair, test, & clean shop area.
Utilized analytics to identify trends, improving
decision-making processes.
Education
1997-1998 No Degree in HVAC-R 1
Unitech, Bon Terre, MO
Learned HVAC-R
Completed advanced coursework in relevant
subjects
Achieved high honors in multiple subjects
Participated in academic competitions and won
awards
Engaged in collaborative projects with peers
1987-1988 GED in GED High School
Glen Glaze, Twin Oaks, MO
1989-1990 No Degree in Controls
Honeywell, St. Louis
Learned about burner & boiler controls
Completed advanced coursework in relevant
subjects
Achieved high honors in multiple subjects
Engaged in collaborative projects with peers
Certifications and Licenses
EPA 608 Universal
EPA 609 Auto
Burner & Boiler Controls (Honeywell)
Just me
I'm God fearing, down to earth, get along with others, believe in earning a paycheck, willing to learn & help others. Custom section
Reference
Reference available upon request
Contact this candidate