Operations Manager Service Mechanic

Rich Lee

***** ********* *****, ******* ****, AL 36527

*******@*****.*** Ph: 760-***-****

Professional Summary

A service-oriented leader with a 20-year background in managing projects. Core competencies include organizing, implementing, and managing, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Experience

Love's Travel Stop, Mobile, AL Operations Manager/GM Jun 2024 – October 2024

• Oversee truck repair.

• Manage restaurant and store operations.

Kone Elevator, Mobile, AL Service Superintendent Jun 2019 - Nov 2023

• Managed maintenance and repair projects.

• Supervised routes to optimize geographic and manpower qualifications, minimizing travel time.

• Oversaw escalator clean-downs and annual cracked step inspections.

• Reviewed callbacks daily, ensuring mechanics adhered to checkout procedures.

• Conducted quality audits, customer contacts, and completed appropriate documentation.

• Held monthly service meetings with technicians.

• Coordinated repairs with the Repair Supervisor for accurate scheduling and completion.

• Approved service time tickets and vendor material invoices.

• Maintained customer communication during repairs or part replacements.

• Provided coaching, feedback, and development to direct reports.

• Inspected maintenance job sites to ensure compliance with company policies and standards.

• Ensured contract agreements and regular job examinations were fulfilled.

• Managed inventory to maintain proper parts for jobs; ordered materials as necessary.

• Participated in hiring and training maintenance and repair personnel.

• Reviewed service and work orders for accurate billing and ensured labor and material costs met budget guidelines.

• Directly managed 9 service technicians overseeing over 140 units each, plus repair crews, totaling over 2,200 units.

The Elevator Company, Escondido, CA Director of Operations, San Diego Jan 2013 - Jan 2019

• Delivered excellent customer service with prompt and accurate responses.

• Evaluated company and staff performance to identify cost reduction and policy improvement opportunities.

• Directed policies and activities to ensure operations continuity, profit maximization, and productivity.

• Scheduled repairs, modernizations, service routes, and federal inspections.

• Managed 318 units, 6 construction crews, 4 modernization crews, and 3 salespeople. Omega/Kone Elevator, San Diego, CA Service Mechanic Feb 2009 - Sep 2011

• Managed a service route and assisted with repairs. Ascent Elevator, San Diego, CA Service Mechanic/Troubleshooter Sep 2011 - Jan 2013

• Ran a service route and assisted other mechanics with troubleshooting elevator issues. Thyssenkrupp Elevator, San Diego, CA Service Mechanic / Adjustor Oct 2007 - Feb 2009

• Adjusted new construction elevators and conducted state inspections.

• Operated a service route across San Diego and various military bases. Amtech/Otis Elevator, San Diego, CA Service Mechanic Jul 2002 - Oct 2007

• Advanced from helper in modernization and repair to servicing 185 units. Raytheon AIS, Oceanside, CA Electronics Tech II/Team Lead Jun 1998 - May 2001

• Conducted electrical and navigation modifications on Navy/Marine helicopters.

• Led modification teams for compressed military schedules, completing the AFC-275 Com/Nav upgrade program a year ahead of schedule and $2 million under budget. United States Marine Corps, Camp Pendleton, CA Avionics Technician/Observer Gunner Jan 1993 - May 1999

• Maintained and repaired electrical systems on aircraft.

• Coordinated tasks, manpower, and materials to meet operational needs.

• Assisted the Quality Assurance Officer in managing personnel, training, and evaluations.

• Managed Public Affairs, Education, Equal Opportunity, and Voting Assistance programs for Marine Air Group 39, covering over 7,000 Marines and Sailors.

• Awarded the "Navy Achievement Medal" for exemplary service.

• Honorable discharge.

Education

• M.B.A. Program (In Progress)

o Embry-Riddle Aeronautical University, Online Campus

• Bachelor of Science: Aviation Studies/Management (Jun 1992) o Embry-Riddle Aeronautical University, Daytona Beach, FL

• Associate of Science: Aviation Maintenance Technology (Jun 1990) o Embry-Riddle Aeronautical University, Daytona Beach, FL

• Elevator Mechanics Course(Oct 2007)

o National Elevator Industry Educational Program, San Diego, CA

• Avionics/Electrical (Oct 1994)

o Navy Avionics Technician Course, Millington, TN

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