Customer Service Representative
Resume:
Addie Cooks
Longview, TX
Professional Summary
Customer Service Representative 10 Years of Experience Dedicated and results-driven Customer Service Representative with a decade of experience resolving diverse customer inquiries. Passionate about building strong, lasting customer relationships, driving loyalty, and enhancing overall customer engagement. Skilled in effective communication, problem- solving, and delivering exceptional service. Authorized to work in the US for any employer. Work Experience
Self Checkout Host/Cashier
Fresh By Brookshire's-Longview, TX
July 2025 to Present
As a Self-Checkout Attendant, I oversee customer transactions at self-service registers, ensuring a smooth and efficient checkout experience. My responsibilities include supervising customer scans, providing prompt assistance when technical or scanning issues arise, and verifying and approving age- restricted purchases such as alcohol. I ensure all self-checkout stations operate effectively, troubleshoot minor register malfunctions, and maintain a positive, helpful presence to enhance the overall customer experience.
Assembler/Production
Camfil USA-Kilgore, TX
May 2023 to June 2024
Operated a high-efficiency assembly machine, producing up to 1080 filters per day and ensuring streamline operational workflows.
Perform end-of-shift maintenance on machinery to support seamless transition between shifts. Implemented process enhancements that reduced machine downtime by 15% through data analysis. Customer Service Agent
s4 Communications-Longview, TX
September 2021 to October 2021
Contacted over 50 businesses to upgrade DSL services, achieving a 30 % conversation rate while managing call operations.
Coordinated strategic upgrade campaigns that boosted market penetration by 20% through effective strategic planning.
Customer Service Representative
Raso Solutions (Vervent)-San Diego, CA
June 2021 to July 2021
Managed TCI card inquiries, resolving client issues to enhance satisfaction and streamline service processes.
Collaborated on application management improvements that increased service efficiency. Intake and Cleaner
Mercy Manor-Longview, TX
May 2021 to June 2021
Maintained store organization to optimize operational workflows and uphold quality standards. Sorted and processed donations with a 95% accuracy rate, ensuring quality distribution. Material Handler
Merit Logistics, LLC-Longview-TX
February 2020 to March 2020
Efficiently unloaded trailer and stacked pallets contributing to a 20% increase in turnaround efficiency under challenging conditions.
Cashier
Goody Goody Liquor-Longview, TX
September 2019 to October 2019
• Operated the cash register, handling transactions accurately and efficiently.
• Provided excellent customer service by assisting with purchases, answering inquiries, and resolving issues.
• Managed stock levels, including unloading, organizing, and shelving products.
• Answered incoming phone calls, assisting customers with inquiries, taking messages, and directing calls to appropriate departments.
• Maintained store cleanliness and organized product displays to enhance shopping experience. Stocker
Orgill, Inc.-Kilgore, TX
March 2017 to April 2018
• Utilized a pallet jack to safely and efficiently move and restock inventory on shelves.
• Maintained a clean and organized warehouse environment, ensuring inventory was properly labeled and easily accessible.
• Supported inventory management by monitoring stock levels and assisting with periodic counts. Warehouse 1
Frito-Lay-Longview, TX
October 2007 to March 2017
• Unloaded trailers using handheld scanners and a Crown stand-up forklift, ensuring efficient and safe handling of shipments.
• Pulled orders according to customer specifications, scanned for accuracy, and prepared bulk trucks for delivery.
• Loaded new orders onto trucks, following proper safety protocols and optimizing space for transportation.
• Rotated warehouse stock to ensure inventory freshness and prevent product spoilage.
• Completed morning and afternoon paperwork, including inventory logs and order documentation, to maintain accurate records.
Sales,cashier, and Stock
Armstrong McCall-Longview, TX
July 2006 to January 2008
• Assisted customers at the checkout, processed transactions, and provided excellent customer service.
• Stocked inventory on shelves, ensuring products were organized, labeled, and properly displayed.
• Answered incoming phone calls, addressed customer inquiries, and directed calls to appropriate departments.
• Pulled and prepared customer orders accurately and efficiently, ensuring timely order fulfillment. Sales,cashier, and Stock
Sally's Beauty Suppy-Longview, TX
April 2001 to July 2006
• Managed stock inventory, including receiving shipments and organizing merchandise
• Opened and closed store operations, ensuring security and proper procedures
• Handled cash transactions, provided change, and processed bank deposits accurately
• Answered customer inquiries via phone and in person, providing excellent service
• Pulled and prepared customer orders for pickup or delivery
• Counted down and balanced cash register at shift end, ensuring accuracy and accountability Network Operator
Network Communications, Inc.-Longview, TX
January 1997 to January 2001
• Answer inbound calls using various billing methods including collect, calling card, and credit card options.
• Managed telecommunications by initiating calls via collect, calling card, and credit card billing methods.
• Handled inbound communications utilizing collect calls, calling cards, and credit card billing procedures.
• Coordinated and executed long-distance calls through multiple billing methods such as collect, calling card, and credit card.
• Operated telephone systems to place calls using diverse payment options including collect, calling card, and credit card.
Education
General Studies (12th)
Sabine High School-Gladewater, TX
August 1989 to May 1993
Skills
• Customer service (10+ years)
• Communication skills (10+ years)
Certifications and Licenses
Driver's License
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