Customer Service A Team
Resume:
Samira Santos
Orlando, FL *****
*****************@*****.***
Professional Summary
I'm very open-minded, a team player, and a hard worker. I enjoy meeting new people and exploring new opportunities. I never want to close myself off to other people's opinions and ideas. I love facing new challenges; this has driven me to gain real-world experiences. Thanks to my years of customer service and warehouse experience, I've become very detail-oriented in my work. I'm very direct in communications but careful enough not to hurt anyone's feelings. I'm now seeking new opportunities and taking the next big step in my future career.
Authorized to work in the US for any employer
Work Experience
FedEx Package Handler
Fedex-Orlando, FL
August 2025 to Present
Shift Leader
Five guys-Wareham-Wareham, MA
June 2022 to July 2025
Led a team of employees in a fast-paced environment, ensuring efficient and timely completion of tasks. Ensured customer satisfaction by providing friendly and efficient service, exceeding customer expectations whenever possible.Maintained a clean and organized work area, adhering to strict safety and hygiene standards.Prepared and served food items according to company standards, ensuring quality and freshness.
Warehouse Associate
Amazon Warehouse-Fall River, MA
October 2021 to May 2022
Utilized scanners to track inventory and ensure accurate order fulfillment. Maintained a positive and productive work attitude, demonstrating a strong work ethic and commitment to teamwork. Adapted quickly to new procedures and technologies, including the use of scanners and other warehouse equipment.
Mcdonalds Crew Member
McDonald's-North Dartmouth, MA
August 2020 to September 2021
Prepared and served fast food items according to company standards. Operated cash register and processed customer orders efficiently and accurately, maintaining a positive and professional demeanor. Provided friendly and efficient customer service to customers, resolving issues promptly and exceeding expectations.
Education
HIGH SCHOOL DIPLOMA
Newbedford High school
June 2020 to June 2020
Skills
• Warehouse experience
• Shift management
• Creole/ Portuguese Intermediate
• Customer service
• Picking & packing
• English
Certifications and Licenses
Driver's License
Food Handler Certification
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