Customer Support Chat

Emanuel Baglari

*********@*****.*** +** - 939**-***** / 840**-*****

Kachubill near Panery Tea Estate, P.O. and P.S.: Paneeri Hut. PIN: 784523 District: Udalguri, Assam. Objective

Experienced customer support professional with 5+ years in international voice and non-voice roles. Skilled in chat, email, and call handling, with a strong record of resolving issues and meeting KPIs. Seeking to contribute to a customer-focused organization. Experience

1. Customer Service Representative (International Voice) Medusind Solutions

•Handled live international voice calls to assist customers with inquiries and issue resolution.

01/2022 – 01/2025

•Delivered prompt, empathetic support, ensuring high customer satisfaction.

•Recognized consistently for meeting and exceeding KPIs. 2. Chat Support Executive (International Non-Voice) VIOS ( formerly Vodafone Intelligent Solutions)

•Provided real-time chat support to international customers. 11/2019 – 02/2021

•Resolved product-related issues and offered effective solutions.

•Maintained service quality and turnaround time targets. 3. Customer Support Associate (International Non-Voice) Motif (Ttec)

•Managed customer queries via email and chat for global clients. 06/2018 – 11/2019

•Ensured accurate and timely responses to inquiries.

•Earned accolades for consistent performance and customer satisfaction. While working with these companies, I have been awarded numerous times for meeting KPIS. I have all the required skills and adequate qualifications to fit the role open for hiring. My qualifications

B.Com

Guwahati University

2013

AHSEC

National Pioneer College

2010

HSLC

Tangla English Medium School

2008

Skills

Team building Team player Quick Learner Tally Office Excel Office Word Languages

Assamese Hindi English Bodo

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