Customer Satisfaction High School

Cooper Smith

Lakeland, FL • 863-***-**** • ***************@*****.***

Professional Summary

Motivated and customer-focused sales professional with 4 years of experience in the automotive and trailer sales industry. Proven track record of exceeding sales quotas, maintaining high levels of customer satisfaction, and building lasting client relationships. Adept at understanding customer needs and guiding them toward the best purchasing decision, with a strong focus on delivering a seamless and personalized buying experience. Core Competencies

● Customer Relations & Retention

● Sales Quota Achievement

● Customer Satisfaction Strategies

● Automotive & Trailer Sales

● Finance Product Knowledge (F&I exposure)

● Upselling / Cross-Selling

● CRM & Inventory Management Systems

Professional Experience

Salesperson

Lakeland Dodge – Lakeland, FL

2024 – Present

● Build rapport with walk-in and online customers to understand their needs and provide tailored vehicle recommendations.

● Meet and exceed monthly sales quotas through strong closing techniques and product knowledge.

● Collaborate with the F&I department to streamline customer transitions into financing.

● Ensure excellent post-sale follow-up, boosting customer satisfaction and repeat business. Salesperson

Davis Custom Trailers – Lakeland, FL

2020 – 2024

● Provided expert guidance on trailer types, configurations, and usage to a wide range of customers.

● Achieved consistent top-performer status by surpassing monthly sales targets.

● Delivered high customer satisfaction ratings through prompt follow-up, transparency, and product education.

● Managed the entire sales cycle including trade-ins, pricing, and delivery coordination. Education

High School Diploma

Kathleen Senior High School

2020-2024

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