Customer Service Sales Associate
Resume:
Hello
I’m Teria Mortimer
Miami,FL *****
*****.********@*****.***
Skills
Extremely organized
Superb analytical skills
Computer and Microsoft Office proficiency
Outstanding interpersonal skills
Collaborative team member
Paying attention to detail while executing tasks with urgency Taking and giving direction
Providing professional and excellent customer service Leader with amazing and transformative knowledge and ideas Scheduling- Open Availability. Preferably Wednesday and Sunday off Customer Service/Retail Experience
May 18,2016-Present
Peace Products LLC- Owner
● Formulating products and creating descriptions to add on website to sell products.
● Shipping out orders to customers
● Designing social media posts to create brand awareness
● Brainstorming photoshoot concepts for campaigns to increase visibility.
● Hosting events to provide a community centered around serenity and self-care. August 29,2024-Present
Floral Arrangement and Event Specialist- Freelance (upon request)
● set up for all 8 of my goddaughter’s birthday parties.
● floral arrangements as get well and birthday gifts.
● set up for vendor events.
● Decorate trinkets for holidays as gift sets
2
July 31,2025-September 25,2025
Uber/ALTO- Driver
● Pick up and drop off riders to their designated locations.
● Keep car clean and within company standards
● Refill the gas tank before turning the company vehicle back in. November 26,2024-December 26,2024
Family Dollar- Sales Associate
● Stocking inventory of grocery and household items to the standard of the Family Dollar franchise.
● Cashier handling transactions for customers promptly.
● Processing inventory from truck load
● Opening store and cleaning to a presentable standard. September 9,2019- Current
Pure Pantry- Chef and Recipe Specialist
● Creating unique recipes, test recipes in kitchen. July 3, 2018- July 21,2021
IKEA- Active Selling Co-Worker
● Supervisor: Michael Grullon Contact: 305-***-****
● Greeting customers
● Cashier support
● Replenishing stock of merchandise
● Trained numerous co-workers on the ways of the store,company,and position.
● Conducted meetings on new features,benefits,and upcoming merchandise in designated departments.
● Assisting customers with sales and booking as well as scheduling delivery orders
● Enlightening the customers on store benefits and helping with the sign up and approval process.
● Opening & Closing Store Duties
August 22,2016- June 1,2018
Goodwill- PT Sales Associate
● Supervisors: Lourdes Perez Contact: 954-***-****
● Greeting, assisting, and checking out customers. Accepting donations while stocking clothing racks with merchandise.
3
● Assisting with training on cash register for the sales associate new hires. Set up mannequins to display merchandise.
● Assistant to Supervisor
● Miami number:305-***-**** Broward number:954-***-**** August 17,2016- January 12, 2018
Payless- PT Key Carrier
● Supervisor: Joanne Contact: 954-***-****
● Greeting/assisting customers, checking out customers with urgency and effectiveness, maintaining cleanliness throughout store and shoe racks, ticketing and displaying merchandise.
● Supervising, assisting, and giving direction to 3-1 co-workers . Assisting with flow of traffic and necessary store tasks
● Closing store by recovering to clean and expected conditions, counting registers and preparing a cash deposit before locking up store for next business day. April,2017-Present
Poshmark- E-Commerce Specialist
● Supervisors:Self
● Selecting from a variety of items of value to list on Poshmark.
● Fix up items and take pictures to display quality of item.
● List item on Poshmark platform with pictures,description, and pricing
● Communicate with potential buyers
● Once item is sold, prepare item for packaging.
● Package item and send of to buyer with shipping label attached. January 17,2016 - April 21,2016
Lucky Me!- PT Sales Associate
● Supervisor: Francisco Contact: 786-***-****
● Greeting/assisting customers, keeping store tidy, ringing up purchases,displaying merchandise,ticketing merchandise for upcoming sale. December 1,2015 - January 3.2016
Centerplate (Sun Life Stadium)- Cashier
● Supervisor: Whitney Workman Contact: 305-***-****
● Ring up gift store purchases at a team store for the Miami Dolphins. November 6,2015 - January 1,2016
Macy’s Department Store-Retail Sales Associate
4
● Assist customers with items on sale, ring up purchases, keep work space tidy. July 6,2015 - September 17,2015
Ross Department Store- Stock Associate
● Supervisor: Katherine Pavon Contact: 305-***-****
● Unpacking new merchandise and arranging items accordingly throughout shelves and fixtures in store.
2014-Current
Fun Foods Miami- Crew Member
Supervisor: Shontaye Wimberly Contact: 786-***-****
● Keeping station clean, prepping ingredients for meals,packaging orders, getting drinks and condiments for orders, providing local delivery. October 10,2014 - March 20,2015
Miami Dade College (North Campus) - Phone Bank Representative
● Supervisor: Danielle Pierre Contact: 305-***-****
● Making informative calls to students about enrollment status and other purposes concerning furthering an education at Miami Dade College’s North Campus.
● Assistant to Supervisor.
Massage Therapy Experience
July 25,2021-September 05,2021
Manna Spa, Bay Harbor,Fl
● Adapted to Manna Spa’s protocol for services, retail selling,and closing the store.
● Retained clients based on my massage style from Aveda while learning other modalities through Brand only trainings.
September 11,2021-May 03,2022
Massage Envy, North Miami Beach,Miramar
● Adapted to Massage Envy’s protocol for services, retail selling,and closing the store.
● Retained clients based on my massage style from Aveda while learning other modalities through Brand only trainings.
● Learned the importance of service add On’s and enhancements. July 17, 2023- September 20,2023
Equinox, Brickell
● Adapted to Equinox’s protocol for services, retail selling,and closing the store.
● Retained clients based on my massage style from Aveda while learning other modalities through Brand only trainings.
5
● Gained my CPR certification
May 09,2023-October 20,2023
Flourished Spa, North Miami/Lauderhill
● Created protocols for business to profit.
● Interviewed and Demo’d new hires.
● Created a lucrative massage team.
● Provided personalized routines of Swedish,Brunch and massage,Couples,Prenatal,Cupping and Post Op-Lymphatic Massage to clients.
● Captured content of services for social media marketing November 6,2023-December 28,2023
Hand & Stone, Pembroke Pines
● Adapted to Hand & Stone’s protocol for services, retail selling,and closing the store.
● Retained clients based on my massage style from Aveda while learning other modalities through Brand only trainings.
● Enhanced my massage routine by adding more deep tissue massage moves and adding some mandatory add ons and stretches.
September 1,2024- November 8,2024
Massage Luxe, Downtown, Pembroke Pines
● Adapted to Hand & Stone’s protocol for services, retail selling,and closing the store.
● Retained clients based on my massage style from Aveda while learning other modalities through Brand only trainings.
● Improved my sensory journey for clients to include aromatherapy enhancements to their massage experience
● Learned some facial massage techniques to incorporate into my massage routine December 5, 2024- June 20,2025
Massage Envy, South Beach
● Support the front desk team with closing procedures, check out clients, receive calls from clients to book appointments, and keep the location up to Florida Department of Health standards.
● Adapted to Massage Envy’s protocol for services, retail selling,and closing the store.
● Retained clients based on my massage style from Aveda while learning other modalities through Brand only trainings.
● Assisted 4-11 LMT’s with their daily operations of booking appointments, refreshing rooms, doing the laundry, taking out trash, getting their daily reports, closing the night's draw, and locking up the doors of the South Miami Beach location.
● Learned a variety of modalities that I included in my current services like Swedish,Deep Tissue,Prenatal,CBD,Hot Stone,Stretching,Aromatherapy,Massage Gun Therapy,and Heat & Biofreeze Serums.
September 9,2021-Present
Beyond the Body Miami- Owner
6
● Finding my flow and protocol in my massage routine.
● Collecting and purchasing towels,sheets,and cradle covers for massage and body care services
● Setting up online presence via social media and booking site Education
August 2010 - June 2014
Miami Norland Senior High- High School Diploma
August 2014 - December 2015
Miami Dade College (North Campus)- Pursued A.A in Psychology September 2019-June,2020
Aveda Institute South Florida- Massage Therapy Certification (License Number MA97355) April 28,2025- Present
NASM (Online)- Nutrition and Personal Training Certification References
- Danae Hunter: 786-***-****
- Relationship: Colleague
- Devarria Tillis: 954-***-****
- Relationship: Colleague
- Shontaye Wimberly: 786-***-****
- Relationship: Organization Leader, Colleague
Reason To Be Considered For Position
I have the capability to excel in any position because I come equipped with exceptional managerial, and interpersonal skills. I am an asset to anything I am involved in due to my ability to utilize skills I have acquired over the span of my professional, educational,entrepreneurial and personal career. They allow me to be able to thrive in any business or with any tasks given. This is something that I pride myself on and know that I have gotten to this place due to very hard work ethic, dedication, and learning key lessons throughout my life. I know that I have leadership and team skills to take a business to the next level. Additional to a very friendly and helpful attitude that makes customers or clientele want to come back again. My name is Teria Mortimer, this is my resume and I thank you for your consideration.
I’ve helped set up for all 8 of my goddaughter’s birthday parties. I’ve done floral arrangements as get well and birthday gifts. I’ve also helped set up for vendor events, helped prepare food and treats. Been the key holder and front desk assistants to managers 7
while leading a team of 5-12. I have 11+ years of customer service experience in everything from stocking to cash handling. I am a very detailed and team oriented leader and I’ve done everything I can to be proud of myself in the positions that I’ve had. I’ve been a great asset to businesses for my brilliant ideas and problem solving techniques and I learn the ropes and routines pretty quickly. It would be a pleasure to be the newest assets to your team
I have 4 years of massage therapy experience. I’ve worked for some of the top franchises and small local businesses that offer massage and left their offices a lot better than when I started. I offer Deep Tissue,Swedish,Post Op/Lymphatic, Prenatal massage with a lot of enhancements and treatments to add to sessions. I feel like offering massage has made me a better person and a way better listener to verbal and non verbal cues. Can’t wait to make your team a while lot better with my Beyond the Body touch.
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