Customer Service Business Administration
Resume:
Summary
Professionally, I give ***% of myself at work. I prefer to work in a cohesive team. As more work can be turned out when people work as a group to achieve a goal.
I follow the company rules and procedures when laid out in precise wording. Clearly documented paths for each procedure. No gray areas.
My primary goal is to do what will bring the best reflection on the Company. Skills
Time management, Communication skills, Microsoft word, Microsoft excel, English, Customer service Experience
Provider Call Agent
Alorica • Tulsa, OK
02/2019 - 08/2021
2019-2020 In Office2020-2021 Remote/Work from Home Handle 300 - 600 incoming calls from medical providers per shift. High efficiency and quality in every call. Determine caller's issue and determine proper office or personnel their need to talk to. Transfer call properly and efficiently to the appointed office for resolution. Everything is done in an quick and productive method to ensure satisfaction of the customer. Education
MBA - Business Administration
University of Phoenix • Tulsa, Oklahoma
04/2013
Bachelor's Degree-International Business Administration University of Phoenix • Tulsa, Oklahoma
03/2011
Languages
English, Spanish
Michele Lara
Luling, TX
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