Quality Assurance Data Entry

Michelle Lacroix

Dexter, Maine, United States

*.*.*******@*******.*** *******@*****.***

Summary

Motivated and results-driven professional with over 12 years of experience in corrections, security operations, and facility management. Proven expertise in team leadership, risk management, emergency response, policy enforcement, and operational efficiency. Skilled in conflict resolution, compliance monitoring, and safety protocols with a strong record of maintaining secure environments. Experience

Manufacturing Operator Puritan Medical Products Company Apr 2025 – Present

• Operate production machinery while following quality assurance protocols and safety compliance standards

• Perform quality control testing, inspection, and packaging in accordance with ISO and FDA regulations

• Complete accurate production reporting, documentation, and data entry

• Support continuous improvement and lean manufacturing initiatives Operations Specialist – Shipping/Warehouse Department Johnny’s Selected Seeds Dec 2024 – Apr 2025 (Seasonal)

• Fulfilled customer orders with a focus on accuracy, speed, and inventory control

• Prepared inventory for shipment in alignment with logistics and supply chain processes

• Supported warehouse operations including order picking, packing, and distribution Jail Administrator Piscataquis County Jail Aug 2022 – Sept 2024

• Directed daily jail operations, ensuring compliance with state and federal correctional standards

• Developed and implemented security policies, procedures, and staff training

• Managed and supervised a team of correctional officers and administrative staff

• Oversaw incident reporting, inmate records management, and facility audits

• Maintained strict confidentiality and regulatory compliance Correction Officer Corporal Piscataquis County Jail Mar 2022 – Aug 2022

• Supervised correctional staff and inmate populations, ensuring safety and discipline

• Conducted security checks, cell inspections, and daily headcounts

• Managed conflict resolution, inmate behavior, and crisis de-escalation Correction Officer Piscataquis County Jail Mar 2021 – Mar 2022

• Oversaw inmate intake, booking, and medical triage processes

• Maintained surveillance and security monitoring systems

• Conducted inmate searches, contraband detection, and facility inspections State House Security State of Maine Nov 2017 – Mar 2021

• Provided government facility protection and public safety services

• Operated security screening equipment and enforced access control procedures

• Collaborated with law enforcement and emergency response teams Correctional Officer State of Maine Department of Corrections May 2016 – Aug 2017

• Enforced institutional rules and inmate conduct standards

• Conducted surveillance, searches, and conflict resolution

• Maintained order through behavioral management techniques Healthcare - Campus Protection Officer Securitas Security Services USA, Inc. Feb 2014 – May 2016

• Monitored healthcare facility security operations and responded to emergencies

• Conducted patrols, access control, and incident documentation

• Provided customer service, safety escorts, and behavioral intervention support Education

University of Maine

Justice Studies Bachelor Program (in progress)

Minor in Human Services

Associate’s Degree in Justice Studies

Certifications

• Certified Corrections Officer – Maine Criminal Justice Academy

• Certified Corrections Officer II – Arizona Department of Corrections (COTA)

• Certified Detention Officer – Maricopa County Sheriff’s Office

• Community Policing Certificate

• Boston Police Special Officer Certification

Awards and Commendations

• Employee of the Quarter at Maricopa County Sheriff’s Office (2008)

• Recipient of the Warden’s Coin for outstanding work at the Maine State Prison

• Multiple commendations and letters of appreciation from Maricopa County Sheriff’s Office and Maine State Prison

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