Customer Service Agent

patti slaughter

slaughterpt**@ gmail.com 360-***-****

OVERVIEW

Experienced Customer Service Professional with 21 years inthe airline industy, seeking to transition to a Remote Customer Care Representative role.

‘Skiled in problem-solving, communication, and assisting customers with inquiries and issues.

WORK EXPERIENCE

Customer Service Agent I Delta Air Lines

‘May 1994 - Present « Portland, OR

Ticketing, reservations, schedules, boarding passengers onto the plane, meeting and dispatching airplane

Customer Service Agent I Delta Air Lines

‘May 1994 - January 2016 « Portland, OR.

‘Managed comprehensive customer service operations including domestic and international ticketing, reservations, and gate operations. Completed

specialized tight attendant traning and numerous professional development programs. Consistenly recognized for exceptional sence, professional

demeanor, and oulstancing attendance record. Demonstrated expertise in handing complex travel arrangements while maintaining highest standards of

customer care and airine protocols.

Loan Officer 1 US Bank

January 1988 - December 1993 + Tigard, OR

‘Managed diverse loan portiolio including auto, personal, and mortgage refinance loans. Evaluated loan applications, conducted credit analyses, and guided

liens through the loan approval process while ensuring compliance with banking regulations and internal policies.

EDUCATION

Willimina High Schoo!

‘September 1968 - Present High School

Willamina High School

‘September 1964 - May 1968 High School, General Studies

VOLUNTEERING

Collecting donations...suppli

‘Through my company worked for

(Our group supported homeless students locally. Supping clothing, school supplies, shoes, holiday ois

NOTABLE SKILLS

October 2010 - December 2010 Portland, OR

Googie Customer Service ‘Time Management ACH ‘Problem Solving Multasking _Aleniont Detal Problemsolng Youtube

‘Overerat Protection Teamwork Commitment Communication

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