Data Quality Customer Service
Resume:
SUMMARY
Enthusiastic, highly motivated with proven leadership capabilities, likes to take the
initiative and seek out new challenges. Works great under pressure. Highly organized and proficient with computers. Willing to learn new skills and expertise. SKILLS
EXPERIENCES
DATA QUALITY ANALYST- MAGNIT @ META, FOLSOM, CA
• Checking the accuracy and reliability of data through validation processes.
• Developing and implementing data quality standards and procedures.
• Analyzing and understanding data patterns, anomalies, and trends.
• Identifying and correcting errors in data, ensuring consistency and adherence to standards.
• Documenting data quality issues, resolutions, and maintaining documentation for reference.
• Working closely with data stakeholders, data engineers, and analysts to address data quality concerns.
• Implementing monitoring mechanisms to track data quality metrics and generating reports for stakeholders.
• Proposing and implementing improvements to data quality processes and workflows.
• Ensuring compliance with data governance policies and standards.
• Providing training to teams on data quality best practices and standards. CONTENT REVIEWER- VACO @ GOOGLE, SAN FRANCISCO,CA
OCT 2022-OCT 2023
• Ensure Logical and meaningful review of Ads (visual/text/audio) and URL content
• Deliver high-quality content review consistently and accurately
• Provide feedback of reviewed data
• Proofread, review and edit documents for accurate use of grammar and content DATA ANNOTATION SPECIALIST- TESLA, SAN MATEO, CA
SEP 2020- MAR 2022
• Used Autopilot labeling interface to label images critical to training deep neural networks.
• Interpersonal and
customer service skills
• Analytical and problem-
solving skills
• Multitasking and
organizational skills
• Time-management skills
• Linguistics skills
(morphology/syntax)
• Ability to share work among
a customer service team
• Attentiveness and patience
• Cross-Functional Supervision
• Ability to answer a high
volume of calls and emails
daily
• Experience in quality
assurance and data analysis
• Team Building & Mentoring
Client Relations &
Presentations
• Vendor Management
• Ability to find the positive
in any situation
Sylvia Naann
La Palma, CA 90623 • +1-714-***-**** • ************@*****.*** • LinkedIn OCT 2023- MAY 2025
• Experience in macOS,iOS
iPasOS and SQL
• Experience in Microsoft
office (Powerpoint/Excel/
Word /Outlook/SQL)
• Interacted with computer vision engineers on the Autopilot team and helped improve their design for a more efficient labeling interface.
• Used essential computer vision and machine learning knowledge to help improve how the company’s learning algorithms use labels.
• Developed team communications and information for meetings BARISTA- STARBUCKS, SAN MATEO, CA
JAN 2020- AUG 2020
• Maintained and operated a variety of machines, and made sure all health code lines were adequately enforced.
• Controlled line and crowd with quick, efficient service.
•Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
• Assisted cashiers with processing customer payments and documenting orders. CUSTOMER SERVICE REPRESENTATIVE -THE PUSH GROUP, AMMAN, JORDAN MAY 2017- DEC 2019
• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions EDUCATION
Issue Date: August 2019
LANGUAGES
Arabic: Native or Bilingual
English: Upper -Intermediate
Ain Shams UNIVERSITY, Egypt- Bachelor Degree
Cypress College, Unites States California
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