IT Technician

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Christian Mbuyi

Fort Worth, TX

682-***-****, ********@*****.***

Professional Summary

IT Support professional with hands-on experience as an Army Reserve IT Specialist and a degree in Information Technology. Skilled in troubleshooting, system installation, configuration, and end-user support in secure, mission-critical environments.

Security Clearance

Active Secret (DoD)

TS/SCI with Poly (granted 2024, within 5-year reactivation window) Skills

Hardware & Software Troubleshooting

Time Management & Problem Solving

Network Setup & Support

Customer Service

Security Awareness & Compliance

Professional Experience

U.S. Army Reserve – IT Specialist

July 2025 – Present

Troubleshoot and resolve hardware, software, and network issues for end-users in secure military environments.

Install, configure, and maintain desktops, laptops, printers, and network devices.

Perform routine and preventative system maintenance, ensuring optimal performance and reliability.

Document support activities, troubleshooting steps, and solutions to maintain accurate records.

Escalate complex issues to higher-level IT teams when necessary, ensuring timely resolution.

Maintain IT equipment inventory and ensure proper handling of obsolete or damaged items.

Apply security protocols and adhere to strict data confidentiality requirements in all IT operations. 2

Professional/Technical Training

U.S. Army IT Training

May 2025 - July 2025

Completed intensive 2-month IT training covering troubleshooting, system installation, secure communications, and network fundamentals.

Prepared for operational IT roles and hands-on IT support in secure military environments. U.S. Secret Service – Police Academy

July 2024 – March 2025

Completed intensive training in security protocols, law enforcement procedures, and operational discipline.

Gained hands-on experience in secure environments and high-pressure scenarios.

Developed strong situational awareness, compliance, and attention to detail applicable to mission- critical IT operations.

Education

Associate’s Degree in Network Administrator and Support Dallas College - May 2022

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